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But thsi way you would loose dependance on the hardware which can be quite a stumble if it isn't on stock at the local distributor. And the hardware you deploy would limit to which AP count you could scale your deployment. So you wouldn't need to trade in your ZD and wait for a 3000 for example. You could do it with a simple license upgrade that you get in about a day.
And there's also an upside for you, as you wouldn't need to provide for AHR in the case of a failure.
To be fair the new policy of redundant controllers is very nice, but virt software has good redundancy features also, and the deployment is even easier than owning another box that sometimes the customer doesn't have the space for.
Keep up the good work.
Customers should have a choice of buying a ZD as either an appliance or a VM, but every license should come with a free additional VM license for fault tolerance. You could even design it so that the only time the backup VM will service clients is if it can't communicate with the "master" ZD. There's no reason a network should go down while you wait for a new appliance to arrive under warranty. It would cost Ruckus nothing, and everyone would be happier.
If Smart OS were to be liberated from a particular hardware device quite a few possibilities present themselves. How about ZD as a service? Charge a better price, but charge it forever and ever and have the software stop working if the maintenance runs out. Ruckus gets guaranteed renewals and we get to control the hardware.
Please don't encourage them !!! We pay enough for this gear as it is!
Myself i prefer to keep the WLAN controller local to the site rather then a cloud based approach so no cloud controller thanks. It all comes down to where you are deploying and how reliable your WAN links are
All theses aaS things are adding up!! So not keen on another aaS being added to our life blood being bled away drop by drop per month. I find customers are getting weary of aaS offerings. YMMV!
But a ZD as a VM would be a winner for us. Ruckus seem to be behind in this area.
For our purposes almost everything we sell now is part of a managed solution and we're the one paying the bill. So anything that can be turned into a monthly charge and put on a VM is a huge plus. Large hardware charges on the front end make a managed solution more difficult. As more of us move to this model this will become even more desirable.
What kills us is having to buy the controller and support and budget for annual support renewals. It's difficult to build a balloon type payment every 12 months into a monthly maintenance agreement. A flat fee each month is far easier to budget as the expenses for the project are steady.
To be honest I'm not holding my breath on this one. Ruckus is far too committed to the model they have to vary too much into this arena. Their lifeblood is support renewals, so I don't look for them to move on this. But as they say, "hope springs in turtles."
ahhh, off the top of my head.....Air tight, Xirrus. Most likely more if we do the research.
There is one thing and one thing only that keeps me on Ruckus ...RF is the BEST out there and when discussing Wi-Fi , that's what its all about. I like the ZD's dont get me wrong, but IP "smarts" dont seem to be very important to Ruckus. But you know, i can add the "IP smarts" in other ways. I cant do a damm thing about the built in RF tech. So for my money, i'll stick with the RF greatness thanks and deal with the IP/IT side in other ways.
So yeah, a VM for the ZD would be Soooooooo nice to have. I am with you there on that, but i'd prefer to pay for the VM one off thanks, not continue to be slowly bled every month. Dont know about you, but i have a tax problem, so for me, up front purchases are great. Ongoing monthly payments dont help me spread the tax offsets around.
Now Ruckus supply is a whole other issue....dont get me started :-) Ruckus does not seem to understand that to be able to place this wonderful tech in the market place, it has to actually be available when the client says "Yes"...not weeks or months later.
But as my Ruckus continent rep points out to me, they know what i am saying on this forum, so........ i'd best not whinge too much about the lack of proper supply and spare parts held in some countries. This is the only negative thing i can say about Ruckus - support is first class (best i've ever seen), the products are solid and the RF is simply the best out there.
Now Ruckus, pleeeeease give us a ZD VM. It would make life so much easier for us.
As far as taxes go, I've never given it much thought. When we were mainly a "break-fix" shop our gross would be really high, so having the parts invoices were a tax must-have, but not so much these days.
So far we've never seen the supply issues you're experiencing. Scan Source seems to always have supply on hand when we need it. I had a problem getting some adjacent mounting brackets for the 7055's, but that's all I can think of. We've had fulfillment issues with some other vendors, but Ruckus has so far come through for us in the US.
But to the point at hand. . .this thread has run for a number of months with no new updates from any of the Ruckus Admins, so I'm pretty sure we're spitting in the wind. But who knows?
Yeah, i bet that Ruckus in the USA is golden in every way. They really are a great company - they do so many things right. Its just this one thing that really appears to be a screw up - supply. Who knows why this is? I am willing to bet there is a good answer - but it does not change the reality of struggling to maintain sales of a high end enterprise grade radio system when we dont have good steady supply on hand at all times always.
Anyway, i can tell you my experience says Ruckus DOES read these forums - so they have heard the will of ,many customers. Now lets see what they do.
But even if we dont get a VM, you gotta admit, the ZD is quite a little box of tricks.
However, AirTight has the OPEX and CAPEX models, but I wouldn't like to begin explaining to my customers that they will have to pay me each month...forever :)
@Idgara, there is the option of ZD in a cloud, you just have to make it your self?
That's an option we're already doing and I would still very much prefer that the Zone Director on our Private Cloud be on a VM. No change to our request to virtualize Smart OS.
I would rather sell my client on say $3500 a month for 5 years as opposed to $150,000 or so. Managed services adds value to your company where Break-Fix does not. It's liberating and infinitely better for your bottom line and your clients real long term needs. But you have to believe in it before you can sell it. Good luck to all of you.
Good input and adds dimension to the thread.
In addition to this......... "But you have to believe in it before you can sell it."....
could i add this......
"But you have to actually have the stock incountry before you can sell it - customers who decided to go with upmarket, high end, enterprise grade wireless gear generally don't want to wait weeks to a month or more for equipment"
But you know i think we are flogging a dead horse on this.......... time to let it go and accept these wonderful radios have long lead times to procure. Just have to convince the end customer that Ruckus is SO GOOD that its worth waiting for and they shouldn't go with the Ubiquity gear that is all over the place and that they can have this afternoon and that is getting better and better in terms of performance, is a 1/3 of the price and that has a WLAN controller that runs as a VM today.
No i'll stick with the Ruckus RF, but man, my job is NOT made any easier with these supply problems we are plagued with.
Have a great day.
For my experience, Ruckus has actually better lead time than Cisco (4-6 weeks is standard, may be sometimes 12-16 weeks), Alcatel-lucent (4-6 weeks) and other big networking vendors... You can't stock Cisco as there is too much parts, but some stock of APs and controllers is a must...
We have normal lead time for APs 2 weeks from distributor. Controllers and outdoor AP may take longer (but usually doesn't), and with outdoor solution installation takes time anyway.
In case of rash for controllers we use our demo-kit with temporary license if we need to install bigger system fast, it gives us 4 weeks to deliver.
Anyway, Ruckus is supplying distributors, and resellers buy from them, so if your distributor is not maintaining enough stock, just change to other distributor.
I also agree, VM for ZD would be great, and as much as I know it is planned at some moment. I suspect that there is an issue of licensing security -- as cloning of the ZD VM have to be prevented, so some additional work have to be done.
It is a fact that you can run Ubiquity controller on a VM, and it is free, but it also has about zero features... If Ubiquity do some work on a software end, they solution may become much better, but than it will be not so cheap any more...
You can also mention Enterasys, it also has VM controller (but not free), but offull APs.
Usually VM version license cost is the same as for same size controller, so it will be not cheaper, but just more convenient for customers having VmWare servers, so it makes sense mainly for big installations.
I can't wait to give it a try!
So what has changed in the last month? I was told at Interop by one of your Vice Presidents that this was happening and would roll out in a month or so. He volunteered the information before I brought it up. Have they decided to pull the plug at the last minute?
re: Me being in the dark...would not be the first time!
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