ZoneDirector 1100 unresponsive, WIFI down

I shutdown my ZD1100 last night in order to move some power cables to a different PDU in my rack. When I restored power, it did not boot properly, and WIFI is down. I've power cycled it a couple times, including moving it back to its original PDU, but it doesn't respond to a ping and the Status light is off, although the Power light and the NIC LED's are on.
What does no Status light mean?

LONNIE

73 Posts
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Posted 4 years ago

4 years ago

Craig Burchfiel

10 Posts
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go to this artical and see if this helps you.

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2015-03-02T12:50:52+00:00

LONNIE

73 Posts
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Thanks for your help. Which article? Looks like you missed adding a link.

4 years ago

John D, AlphaDog

508 Posts
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Sorry to hear about your troubles -- It sounds like your ZD is in Rescue mode. Here's a document describing the recovery procedure: Zone Director 1100 Rescue Mode - Ruckus Support

Basically, it's plugging in an ethernet cable to the second ethernet port then pointing your browser at 192.168.0.2.

From there, it will only accept a specific sequence of upgrades. Having gone through this procedure twice, the sequence that I've found for the minimum number of jumps is:
9.3.2.0.3 -> 9.6.2.0.13 -> 9.8.2.0.15 -> 9.9

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2015-03-02T12:51:27+00:00

LONNIE

73 Posts
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Awesome. This is somewhat different than what Support had me try on Saturday. I'll try this this morning yet.

4 years ago

LONNIE

73 Posts
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Bleh... I did your suggested procedure, but still got the message No Storage Connected. Support is RMA'ing my unit as of Saturday. I hoped that using the other NIC would change something, without being real hopeful that it actually would.... I guess if storage is missing, storage is missing, no matter which NIC is used.
Thanks for the advice on upgrade path, I may need that with the new ZD once it comes.