ZoneDirector 1100 unresponsive, WIFI down

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  • Updated 7 months ago
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I shutdown my ZD1100 last night in order to move some power cables to a different PDU in my rack. When I restored power, it did not boot properly, and WIFI is down. I've power cycled it a couple times, including moving it back to its original PDU, but it doesn't respond to a ping and the Status light is off, although the Power light and the NIC LED's are on.
What does no Status light mean?
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LONNIE

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Posted 2 years ago

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Craig Burchfiel

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go to this artical and see if this helps you.
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LONNIE

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Thanks for your help. Which article? Looks like you missed adding a link.
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John D, AlphaDog

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Sorry to hear about your troubles -- It sounds like your ZD is in Rescue mode. Here's a document describing the recovery procedure: Zone Director 1100 Rescue Mode - Ruckus Support


Basically, it's plugging in an ethernet cable to the second ethernet port then pointing your browser at 192.168.0.2.

From there, it will only accept a specific sequence of upgrades. Having gone through this procedure twice, the sequence that I've found for the minimum number of jumps is:
9.3.2.0.3 -> 9.6.2.0.13 -> 9.8.2.0.15 -> 9.9
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LONNIE

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Awesome. This is somewhat different than what Support had me try on Saturday. I'll try this this morning yet.
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LONNIE

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Bleh... I did your suggested procedure, but still got the message No Storage Connected. Support is RMA'ing my unit as of Saturday. I hoped that using the other NIC would change something, without being real hopeful that it actually would.... I guess if storage is missing, storage is missing, no matter which NIC is used.
Thanks for the advice on upgrade path, I may need that with the new ZD once it comes.
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Marcio Martins

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I need your Help I have the same problem
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Marcio Martins

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Hello I'm from Brazil, I have the same problem and i need your Help for solve, thank you for it help
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Michael Brado, Official Rep

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Please read the article in John's reply above for details on possible recovery, else RMA is only option.