zone flex 2942 keep hanging

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  • Updated 4 years ago
After upgrade AP to latest firmware, AP not stable. After an hour, it will hang and uncontactable (ping test failed). Have to reboot again to resume wireless connection.
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Yew Heng Lee

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Posted 4 years ago

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Primož Marinšek, AlphaDog

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Have you tried a hard reset? If yes, try again and hold the button down for 2 min and see if it helps.

Is the AP ZD controlled? Have you upgraded via ZD or by hand? To which FW have you upgraded?
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Yew Heng Lee

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hi, i tried but still the same. Now the device reset to default automatically.

Before that, the AP firmware version is 9.1 and i tried to upgrade via ZD (version 9.4)but configure in standalone mode. It seem not stable and i download from web portal and upgrade again from my local PC. It seem working fine for the first hour but after that, it become unstable and it happen like keep rebooting every 5-15mins.

Just checked the device and i can't ping at all (but LED show fast blinking). Hard reboot it and it back to default setting.

We got few units with us but all look the same. I guess it was due to software since all of them have similar issue.
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Keith - Pack Leader

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I've checked for similar cases, and not finding anything. If it were an issue with the software I'd expect to see dozens of similar cases.

Has anything else changed recently in your network?
Did you upgrade to 9.4.3 or some earlier version of 9.4?
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Yew Heng Lee

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hi keith, earlier version of 9.4.

Nope. We are trying to upgrade it and configure as standalone mode and transfer the unit to branch office
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Yew Heng Lee

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I found something. The software are using backup software version and all setting are set to default and that the reason, the wireless is off as no wlan enable in default setting.

Between, in what event that causing AP using backup software. Anyone know?
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Yew Heng Lee

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update:

Found that the AP hang when turn on wireless signal. Turn off wireless and always can ping to the AP.