Zone Director 1200 Not Connected Web İnterface

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  • Updated 2 years ago
Hi,

I can not access the device 's web interface .
I need to reboot my reach .
After a while, it lost access happening again . The upper status LED flashes red . Then simultaneous wireless connections are breaking and coming back. Best regards
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Ferdi KILIC

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Posted 2 years ago

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Martin, Official Rep

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Are you sure, your network connections (switch) is stable ?
Did you use the original power supply of the unit ?

Did you try the second port of the ZD1200 ?

Kind regards
Martin
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Ferdi KILIC

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Yes Perfect network no ping lost. No wired network problems.
MASS POWER AC ADAPTER
P/N 740-64246-011
Model:wgf-1200200M2
INPUT:100-240 v 50/60Hz 0.6A
Output: 12.0V --2.0A

It called port 1 and port 2 
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Ferdi KILIC

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No problem when I run it standalone access points
I have this problem when I get to the circuit ZD1200
(Edited)
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Martin, Official Rep

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Can you give us more info on that ?
You mean when you set the access points as standalone, you can access the webgui from the ZD1200 again ?
if so that looks like a network ip addressing issue.

you should be able to see what happens when you do a packet trace between the ZD1200 and the switch. (most switches, Cisco / HP you can setup a port as monitoring port and connect to that with wireshark).
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Ferdi KILIC

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I do not have problems when I run the standalone access points. I'm having this problem when I run with Zonedirect 1200. There is no conflict over wired netow rope. I will share with you whether recording package with wire Shark.
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Martin, Official Rep

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Hi Ferdi,

I think, the best way forward is that you open a case with support.

They can help you in detail to troubleshoot your issue.

Kind regards
Martin 
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Ferdi KILIC

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Thank you Martin
Thank you for your help
Best regards
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Ferdi KILIC

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Hi Martin,

Zone Director 1200 network monitor file wire shark link (.pcap)

http://we.tl/b6KKK1U3Tu 

Please help me

Best regards
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Monnat Systems, AlphaDog

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ferdi & martin...

i "think" its one of those issue to do with ARP table flooding (ER-2106). its recommend to upgrade to 9.9.1 MR version. May be you can start troubleshooting from there..

btw - one of my customer's ZD1100 had similar issue for couple of months and upgrading to 9.9.1, problem not seen any more. it was above issue which i mentioned...
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Monnat Systems, AlphaDog

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ferdi made a point, since this issue happens only to controller hence when he makes AP as standalone, they all work ok...
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Ferdi KILIC

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Thank you so much. I'm experimenting with the outcome. Would you recommend this version?zd1200_9.12.0.0.336.ap_9.12.0.0.336.img
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Monnat Systems, AlphaDog

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ferdi,

if you are trying solve this issue then i would advice that just stick to upgrading either to 9.9.0.0.216 or 9.9.1 MR version. sometime bug fixes does not get carried forward to newer version due to human error.
If you running a hardware which works only on 9.12.0.0.336 or feature which is on 9.12.0.0.336 then it make sense to contact support get confirmation or review the release notes and then upgrade...

hope this helps...
(Edited)
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Ferdi KILIC

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Hi Monnat ,
What problems did not accept
I'm doing the incorrect version of the installation.Which version should I install. The present version 9.9.0.0 build 205.
The support entitlement file is missing or invalid. Please contact Ruckus Support for further assistance.
zd1200_9.9.1.0.31.ap_9.9.1.0.31
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Monnat Systems, AlphaDog

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you should be able to upgrade from 9.9.0.0 build 205 to 9.9.1.0.31 however you will have to contact support to get your firmware download trouble sorted...
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Ferdi KILIC

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The problem was solved by making the product activation
I thank you all respect
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Ferdi KILIC

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I see the following error when I investigated logs


Zone Director 1200 error logs.


2015/09/21  10:00:47Yüksek System is recovered from failure2015/09/21  07:48:16Yüksek System is recovered from failure2015/09/21  06:08:54Yüksek System is recovered from failure2015/09/21  04:29:34Yüksek System is recovered from failure2015/09/21  03:56:27Yüksek System is recovered from failure
(Edited)
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Monnat Systems, AlphaDog

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firstly, take the debug file out...send it to support for review.
I see from logs that controller is kind recovering from crash every one hour...
Can you please for testing remove the controller from network and see if the crashes/failures stop because sometimes something (malformed packet) coming from the network or AP or user fails it...

if it is really network triggered then you should be able to figure it out in an hour or so...

if it continues, just hard reset the controller, start from scratch...keep the backup file handy BUT i would recommend not to use it in your case...as you may got wrong configuration which is causing this issue...
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Ferdi KILIC

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Hi Monnat;
Thank you for your help. I am sending log records.
There are delays in ping times. However, no packet loss. ZD 1200 CPU utilization 50%
https://www.wetransfer.com/downloads/16788b68cdd3c1ac3181a754e4f2f6f120150921125504/cdd4d80cae9b3b2f...
(Edited)
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Monnat Systems, AlphaDog

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HI Ferdi,

i can't open debug file so you need to open a case with support. Having said this i did open the syslogs and noticed the following:

    Line 16508: Sep 20 19:18:37 IC_ENERJI init: process '/bin/rhttpd' (pid 13671) exited. Scheduling for restart.
    Line 16938: Sep 20 19:50:59 IC_ENERJI init: process '/bin/clusterD' (pid 14477) exited. Scheduling for restart.
    Line 16969: Sep 20 19:51:44 IC_ENERJI init: process '/bin/rhttpd' (pid 14902) exited. Scheduling for restart.
    Line 17400: Sep 20 20:24:06 IC_ENERJI init: process '/bin/clusterD' (pid 15733) exited. Scheduling for restart.
    Line 17431: Sep 20 20:24:50 IC_ENERJI init: process '/bin/rhttpd' (pid 16131) exited. Scheduling for restart.
    Line 17870: Sep 20 20:57:13 IC_ENERJI init: process '/bin/clusterD' (pid 17016) exited. Scheduling for restart.
    Line 17901: Sep 20 20:57:57 IC_ENERJI init: process '/bin/rhttpd' (pid 17381) exited. Scheduling for restart.
    Line 18332: Sep 20 21:30:19 IC_ENERJI init: process '/bin/clusterD' (pid 18243) exited. Scheduling for restart.
    Line 18363: Sep 20 21:31:03 IC_ENERJI init: process '/bin/rhttpd' (pid 18611) exited. Scheduling for restart.
    Line 18800: Sep 20 22:03:25 IC_ENERJI init: process '/bin/clusterD' (pid 19487) exited. Scheduling for restart.
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Monnat Systems, AlphaDog

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pls note: I am making assumptions here...

you are not able to access the web UI and somehow http deamon or process is exiting...
not sure why..
(Edited)
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Monnat Systems, AlphaDog

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ferdi,

do you have windows 10 devices in your network?
can you share your network topology?

further looking into syslog - Sep 20 04:24:45 IC_ENERJI mDNSResponder: mDNSPlatformSendUDP got error 99 (Cannot assign requested address) sending packet to FF02:0000:0000:0000:0000:0000:0000:00FB on interface FE80:0000:0000:0000:F2B0:52FF:FE04:42C0/uif0/202
Sep 20 04:24:46 IC_ENERJI mDNSResponder: mDNSPlatformSendUDP got error 22 (Invalid argument) sending packet to FF02:0000:0000:0000:0000:0000:0000:00FB on interface FE80:0000:0000:0000:F2B0:52FF:FE04:42C0/uif0/202
 pls chk this and apply the solution here...

https://forums.ruckuswireless.com/ruckuswireless/topics/windows-10-mdns-and-broken-wireless-network?...
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Ferdi KILIC

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Hello Monate;I did a software update. A problem resolved now. I'll follow logs. I will inform you in a negative situation. Thank you very much for your help and your support. Best regards
ZD software [9.9.0.0.205] from the version [9.9.1.0.31] was later upgraded versions contain the
ZD image has been upgraded from [9.9.1.0.31] to [9.12.0.0.336]