ZF7982 Firmware update error(-4) From ZoneDirector

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Hi,

I have a zd1112 running 9.10.2.0 build 53. 9 zf7982's were automatically upgraded through a valid firmware path from an older vers (9.3 somthing)and everything has been functioning correctly for several months. I recently added our last zf7982 that had been running the old firmware and was NOT active when the previous updates too place. The ZD complains that it cannot upgrade this AP to it's current version.  I've tried factory resets and several standalone firmwares but no luck so far. (9.8.3.0.14 and 100.1.0.0.194)

I still get the following errors in the logs:
ZD:   Failed to upgrade AP[] image from [9.8.3.0.14] to [9.10.2.0.53] after [16] retries

AP: 
Aug 13 15:39:13 RuckusAP daemon.notice Firmware Daemon[3759]: working|looking up control server IP
Aug 13 15:39:13 RuckusAP daemon.notice Firmware Daemon[3759]: working|reading control file
Aug 13 15:39:13 RuckusAP daemon.notice Firmware Daemon[3759]: failed|control file download problem
Aug 13 15:39:13 RuckusAP local2.err syslog: Firmware update error(-4) 

Any tips would be appreciated.

regards,
Mike

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Michael Getz

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Posted 3 months ago

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Michael Brado, Official Rep

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Michael Getz

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Hi Michael,

I get the same thing:

ZD: Failed to upgrade AP[24:c9:a1:20:e6:60] image from [104.0.0.0.1347] to [9.10.2.0.53] after [16] retries

AP: Aug 13 17:39:24 RuckusAP daemon.notice Firmware Daemon[701]: working|looking up control server IP
Aug 13 17:39:24 RuckusAP daemon.notice Firmware Daemon[701]: working|reading control file
Aug 13 17:39:24 RuckusAP daemon.notice Firmware Daemon[701]: failed|control file download problem 
Aug 13 17:39:24 RuckusAP local2.err syslog: Firmware update error(-4)  


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Michael Getz

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I'm just booting the ap and letting the zd add and try to upgrade the firmware automatically. Should i be doing something else?
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Michael Brado, Official Rep

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No, that is all. Is it on the same LAN just to make things easier?  

And you were able to access it in Solo mode and upgrade it, so I'm not sure what else to suggest...
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Michael Getz

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same lan. Is the firmware version that matches the ZD available as a seperate download or can i extract it from the zd img file?
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Michael Getz

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There are some other errors just before the earlier ones:

Aug 13 17:38:52 RuckusAP daemon.err wsgclient[466]: registration:594 Failed to init socket! ret:124 url:https://RuckusController/wsg/ap
Aug 13 17:38:57 RuckusAP daemon.err wsgclient[466]: crResloveAddrInfo:152 getaddrinfo failed, ret:-2/Name or service not known 
Aug 13 17:38:57 RuckusAP daemon.err wsgclient[466]: cmrInit:138 Call 'crDefSocketInit()' failed, ip: port:443, ret:124/CR initial socket failed
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Michael Getz

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If this AP has been out of service for a long time could this problem be certificate related?
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Aleksandar Radivojsa

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Do you have any message on ZD regarding the certificate? It could be certificate issue, because AP didn't work with ZD for a long, if I udesrtood correctly.
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Michael Getz

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I dont see anything specific related to certificates on the zd.  This is from the zd log:

Aug 14 08:22:01 archwireless APMgr: AP[24:c9:a1:20:e6:60] State transfer from DISCOVERY to JOIN for Rcv Join Req event 
Aug 14 08:22:01 archwireless APMgr: AP[24:c9:a1:20:e6:60] State transfer from JOIN to JOIN CONFIRM for Rcv Join Ack event 
Aug 14 08:22:01 archwireless APMgr: Image update from 24:c9:a1:20:e6:60 approved, num_image_ap= 1 
Aug 14 08:22:01 archwireless APMgr: AP[24:c9:a1:20:e6:60] State transfer from JOIN CONFIRM to IMAGE for Rcv Image Req event 
Aug 14 08:22:01 archwireless APMgr: Notify STAmgr for event Image Update(68) on AP 24:c9:a1:20:e6:60 

Aug 14 08:22:01 archwireless syslog: eventd_to_syslog():AP[24:c9:a1:20:e6:60] joins with different firmware/custom file version and is being upgraded.

Aug 14 08:23:04 archwireless APMgr: AP[24:c9:a1:20:e6:60] State transfer from IMAGE to IMAGE for Rcv Image Resp event 
Aug 14 08:23:04 archwireless APMgr: 24:c9:a1:20:e6:60 image update failed, num_img_ap = 0 
Aug 14 08:23:04 archwireless APMgr: Notify STAmgr for event Image done(18) on AP 24:c9:a1:20:e6:60 
Aug 14 08:23:04 archwireless APMgr: Notification on image update FAILURE of 10:24:c9:a1:20:e6 with 96 update error from 104.0.0.0.1347 to 9.10.2.0.53  
Aug 14 08:23:04 archwireless APMgr: Apmgr ready to free AP[24:c9:a1:20:e6:60] wtp_cb=0x5cb600 
Aug 14 08:23:05 archwireless APMgr: Delete all pending requsts to AP 24:c9:a1:20:e6:60 
Aug 14 08:23:05 archwireless syslog: eventd_to_syslog():Failed to upgrade AP[24:c9:a1:20:e6:60] image from [104.0.0.0.1347] to [9.10.2.0.53] after [16] retries