zf7363 can't connect to ZD1000

  • 1
  • Question
  • Updated 5 months ago
  • 1
I have a ZD1000 with licensed AP 12.
Already a r300 and and a zf7363 connected.

When i connect another zf7363 i have no connection for the 3th one.
Also a 4th and 5th do not have connection.

The 3th, 4th and 5th is comming from a working network.
Photo of Sander van Veghel

Sander van Veghel

  • 11 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
5 months ago
Photo of Said Sanoussi

Said Sanoussi

  • 29 Posts
  • 11 Reply Likes
facoty default them and make sure you connect them in the same L2 domain. They wil then find the ZD and pull the config(if you have automatc approval enabled. Otherwise you will need to approve them first in your ZD)
5 months ago
Photo of Martin

Martin, Official Rep

  • 301 Posts
  • 76 Reply Likes
And check what software version are on the AP''s further the same as 1Said said already.

regards
Martin

5 months ago
Photo of Sander van Veghel

Sander van Veghel

  • 11 Posts
  • 0 Reply Likes
After factory default there is no connection to the ZD.
But i also connect a AP who have worked in another network and these AP's connected without any problem.

After this i knew what happened with the AP which cannot connect to the ZD.
They where configured to a Virtual ZoneDirector before i connected them to a ZD1000.
So i think there is the problem. But the factory settings do not overrule the configuration from the Virtual ZD


5 months ago
Photo of Anusha Vemula

Anusha Vemula, Employee

  • 72 Posts
  • 36 Reply Likes
Hi Sander,

If the APs were managed by a vSZ or having a vSZ firmware on it, then please upgrade the APs to 104.x AP standalone firmware before joining them to the ZoneDirector.

-Anusha
5 months ago
Photo of Sander van Veghel

Sander van Veghel

  • 11 Posts
  • 0 Reply Likes
Yes it was managed bij a vSZ. 
When i look on the ruckus site (https://support.ruckuswireless.com/products/21-zoneflex-7363#firmwares) i only see till version 100.x and not 104.x

Can you send me a link to the firmware?
5 months ago
Photo of Anusha Vemula

Anusha Vemula, Employee

  • 72 Posts
  • 36 Reply Likes
7363 is an EoL AP. So, we do not have 104.x firmware released for it.

You can upgrade the AP to the ZD's image with the below process.

1. Login to CLI/SSH of ZD using any tool like Putty,etc.,

2. Follow the below commands.

ruckus>en
ruckus#config
ruckus(config)#sys
ruckus(config-sys)#ftp-anon
ruckus(config-sys)#end

3. Browse ftp://<ZD IP address> and select ZF7363 folder. Save the file with name rcks_fw.bl7 file.

4. Upgrade the AP using this firmware and connect it to the network.

AP should auto discover ZD if there are on same L2 network and should connect.

-Anusha
5 months ago
Photo of Sander van Veghel

Sander van Veghel

  • 11 Posts
  • 0 Reply Likes
When i make the ftp connection i see a lot of maps.
One of them is the zf7363 map with a 9.10.0.0.218 map
In this map there are 6 files. All the files are 1 kB
Also the rcks_fw.bl7 file

I i upgrade the AP with this file i get a error 
"Bad image size"

What can i do?
5 months ago
Photo of Said Sanoussi

Said Sanoussi

  • 29 Posts
  • 11 Reply Likes
what Firmware are you running on the ZD1000? Maybe i an send you the FW to localy update the AP
5 months ago
Photo of Sander van Veghel

Sander van Veghel

  • 11 Posts
  • 0 Reply Likes
Firmware of the ZD1000 is 9.10.0.0 build 218
5 months ago
Photo of Said Sanoussi

Said Sanoussi

  • 29 Posts
  • 11 Reply Likes
if you can send me an email to [email protected] i can send you a wetransfer link with the 9.8.x Zoneflex firmware. That is the latest for this AP model. That will create a connection to your ZD. The ZD will then upgrade your AP to the 9.10.x firmware
  • 1

Powered by Get Satisfaction