Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.
Any ideas?
Any ideas?
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Posted 5 years ago
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I'm having this same error with IE 10 on a PC, Safari on a Mac and Safari on an iPAD as well.
Any one have any ideas?
Any one have any ideas?
- 73 Posts
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Me too. Support remoted in and then told me this feature was broken in 9.8. He turned on the guest pass feature as a workaround. I wish they'd fix the zeroit.
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Is this fixed yet.
About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!
About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!
- 12 Posts
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The problem is the with the HotSpot service - I had this too. Raised a support ticket and Ruckus Tech logged in remotely and made some changes and achieved same functionality. Not sure if the original problem has been fixed though - but Ruckus know about this and they know how to workaround it too!
Rahul Koul, Employee
- 79 Posts
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To All,
If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.
Check the following article:
https://support.ruckuswireless.com/an...
Hope this is helpful.
If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.
Check the following article:
https://support.ruckuswireless.com/an...
Hope this is helpful.
- 73 Posts
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Hi,
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??
- 47 Posts
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Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us
- 4 Posts
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All sorted.
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.
Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.
Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal
- 47 Posts
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Hi David, I'll look into it and see if we have or can fill that knowledge gap.
Rahul Koul, Employee
- 79 Posts
- 16 Reply Likes
Hi David,
Please check this out:
https://support.ruckuswireless.com/an...
I think this is probably what you are looking for.
-Rahul
Please check this out:
https://support.ruckuswireless.com/an...
I think this is probably what you are looking for.
-Rahul
- 4 Posts
- 0 Reply Likes
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