zero-it portal does not work in 9.8

Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?

LONNIE

73 Posts
5 Reply Likes

Posted 6 years ago

6 years ago

Andras Bellak

4 Posts
4 Reply Likes

I'm having this same error with IE 10 on a PC, Safari on a Mac and Safari on an iPAD as well.

Any one have any ideas?

Comment

6 years ago

LONNIE

73 Posts
5 Reply Likes

Me too. Support remoted in and then told me this feature was broken in 9.8. He turned on the guest pass feature as a workaround. I wish they'd fix the zeroit.

Comment

6 years ago

David Stone

4 Posts
0 Reply Likes

Is this fixed yet.
About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!

Comment

6 years ago

Greg Ashe

12 Posts
0 Reply Likes

The problem is the with the HotSpot service - I had this too. Raised a support ticket and Ruckus Tech logged in remotely and made some changes and achieved same functionality. Not sure if the original problem has been fixed though - but Ruckus know about this and they know how to workaround it too!

Comment

6 years ago

Rahul Koul, Employee

79 Posts
16 Reply Likes

To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.

Comment

6 years ago

LONNIE

73 Posts
5 Reply Likes

Note, I tried this today and it works great. Thanks.

Comment

6 years ago

David Stone

4 Posts
0 Reply Likes

Hi,
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??

Comment

2014-10-27T14:08:21+00:00

Cordelia Naumann

47 Posts
5 Reply Likes

Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us

6 years ago

David Stone

4 Posts
0 Reply Likes

All sorted.
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.

Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal