zero-it portal does not work in 9.8

  • 6
  • Question
  • Updated 3 years ago
  • Answered
Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?
Photo of LONNIE

LONNIE

  • 73 Posts
  • 5 Reply Likes

Posted 3 years ago

  • 6
Photo of Andras Bellak

Andras Bellak

  • 4 Posts
  • 4 Reply Likes
I'm having this same error with IE 10 on a PC, Safari on a Mac and Safari on an iPAD as well.

Any one have any ideas?
Photo of LONNIE

LONNIE

  • 73 Posts
  • 5 Reply Likes
Me too. Support remoted in and then told me this feature was broken in 9.8. He turned on the guest pass feature as a workaround. I wish they'd fix the zeroit.
Photo of David Stone

David Stone

  • 4 Posts
  • 0 Reply Likes
Is this fixed yet.
About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!
Photo of Greg Ashe

Greg Ashe

  • 12 Posts
  • 0 Reply Likes
The problem is the with the HotSpot service - I had this too. Raised a support ticket and Ruckus Tech logged in remotely and made some changes and achieved same functionality. Not sure if the original problem has been fixed though - but Ruckus know about this and they know how to workaround it too!
Photo of Rahul Koul

Rahul Koul, Employee

  • 75 Posts
  • 12 Reply Likes
To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.
Photo of LONNIE

LONNIE

  • 73 Posts
  • 5 Reply Likes
Note, I tried this today and it works great. Thanks.
Photo of David Stone

David Stone

  • 4 Posts
  • 0 Reply Likes
Hi,
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??
Photo of Cordelia Naumann

Cordelia Naumann, Official Rep

  • 47 Posts
  • 5 Reply Likes
Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us
Photo of David Stone

David Stone

  • 4 Posts
  • 0 Reply Likes
All sorted.
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.

Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal
Photo of Cordelia Naumann

Cordelia Naumann, Official Rep

  • 47 Posts
  • 5 Reply Likes
Hi David, I'll look into it and see if we have or can fill that knowledge gap.
Photo of Rahul Koul

Rahul Koul, Employee

  • 75 Posts
  • 12 Reply Likes
Hi David,

Please check this out:

https://support.ruckuswireless.com/an...

I think this is probably what you are looking for.

-Rahul
Photo of David Stone

David Stone

  • 4 Posts
  • 0 Reply Likes
Thanks - that is exactly what I was after.
Will implement this week.