Zd1200 guest access url redirection not working on recent android version

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  • Updated 10 months ago
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Hi guys, I'm having issue while deploying this to customer site whereby ZD1200 having problem on guest access url redirection on a new android firmware.
The setup :
Guest access ssid with no authentication method. Customer just want to redirect to their webpage once guest connected to the ssid.

I use my Samsung note 5 with android 6.0 firmware, connect to the guest ssid, and there is a pop up showing ruckus icon with the word redirecting, after few seconds the pop up close down automatically and no page redirect. When I check monitor wireless client on zone director, I'm in authorized mode. I try deauthorized myself and reconnect to the guest ssid and still the same result. I tried with different Samsung device with same android firmware and the same thing happen.

I've then found an oppo phone with color os to test the same guest ssid, and it works fine. The pop up didn't shut down and redirected to customer web page

Other than that, everything works fine too when I connect to guest ssid using Apple devices.

Please help..
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Jee Hin Wong

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Posted 10 months ago

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Photo of Michael Brado

Michael Brado, Official Rep

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Please open a ticket with Tech Support for deeper investigation.