hi, i'm using ZD1106 with 8 zf7372 the AP frequently disconnect every hour.. error shows that all the AP heart beat lost.. any suggestion on this case?
Posted 3 years ago
Monnat Systems, AlphaDog
the reason of AP reboot is " error heartbeat lost"
all the switch is running on Poe and the switch is specifically for AP only
the problem keep happening on peak hours 8 to 5 office hours..
i already upgrade the zd to latest version firmware..
please help..
all the switch is running on Poe and the switch is specifically for AP only
the problem keep happening on peak hours 8 to 5 office hours..
i already upgrade the zd to latest version firmware..
please help..
Monnat Systems, AlphaDog
Heartbeat loss is indication of potential network issue between AP/ZD.
Ensure that during peak hours switch is NOT failling...
During peak hours, run a ping test from laptop hooked to that same switch to controller and see how things..
Upgrading will NOT help unless its determined that code is causing problem..
btw how do you recover from the issue? do you reboot switch?
Ensure that during peak hours switch is NOT failling...
During peak hours, run a ping test from laptop hooked to that same switch to controller and see how things..
Upgrading will NOT help unless its determined that code is causing problem..
btw how do you recover from the issue? do you reboot switch?
i recover it by reboot the ZD..
sometimes i need to reboot it 2 or 3 times to make all AP connected
sometimes i need to reboot it 2 or 3 times to make all AP connected
Please Mohd, are you using 1106 or 1112?
Monnat Systems, AlphaDog
zd1106 as mentioned in subject of the thread...
i am using 1106
It looks like you have a building with ground floor, first floor and 2nd floor. What is the maximum and typical length of your data cabling from your AP switch to the APs?
i am not quite sure, but estimate around 20 meters for each floor
I also had the same problem using ZD3000 and T300 APs. The solution to the issue is upgrading the firmware of ZD3000 from version 9.8.3 to 9.12.2.0.101. Since your AC model is ZD1100, perhaps you can upgrade it to version 9.10.2.0.11. Good luck!
thank you for the suggestion, i will try and let you know if it works
