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We are migrating from a ZD1100 to a ZD1200. We managed to import the configuration in ZD1200 (backup from ZD1100) however the generated and active gust passes don't seem to work on the new ZD1200. Is there a way to solve this or do we need to prive all users with newly created guest passes
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Marc Van den Bergh

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Posted 4 years ago

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Michael Brado, Official Rep

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You might want to contact Tech Support for best assistance in this case.
You want both controllers to be running the same version, and always save backups.
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Scott Bateman

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I am trying to migrate a config from a 1100 to a 1200?  It is telling me the software is not compatible.  Did you have to upgrade the 1100 to newer software and then backup the config before it would work on the 1200?