ZD 1200

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  • Updated 1 year ago
Hi all ,
I have wireless network contain ZD1200 and R310 , this the first time I deal with Ruckus devices , I configure ZD 1200 ,R310 trying to connect to ZD 1200 but this message appear :

" 2016/06/08 10:23:02 Medium Model[r310] is not supported; connection request from AP[1c:b9:c4:02:0b:d0] refused "

any help please ??!
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Aya Al-Jarrah

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Posted 1 year ago

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Aya Al-Jarrah

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Is there any Image I have to install to ZD 1200 ??
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Max O'Driscoll, AlphaDog

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What firmware is on your ZD at present?

Latest available is 9.12.2.0.219 (release notes say R310 is supported). 

Newer firmware drops support for older devices so must read release notes before installing. If you only have R310 then looks okay.
(Edited)
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Max O'Driscoll, AlphaDog

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R310 support page lists 9.12.2 as only firmware so anything lower on your ZD and it will not be able to control it.

In general
ZD and APs must be at same firmware to work with each other.
After upgrade of ZD will be followed by connected APs upgrading to same firmware.
ZD upgrade circa 15mins
AP upgrade circa 5mins per unit

always read release notes!
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Aya Al-Jarrah

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Thank you :)

I have already used (9.9.0.0.216) !! does it work ??
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Max O'Driscoll, AlphaDog

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No.

Read release notes.
9.9.0.0.216 does not support R310

Release notes, page 7, supported models...R300 but not R310.

https://support.ruckuswireless.com/documents/666-zoneflex-9-9-ga-refresh-2-release-notes/download

Only firmware  9.12.2 (and above in future until EOF) supports R310
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Aya Al-Jarrah

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I downloaded this Image (zd1200_9.12.2.0.219.ap_9.12.2.0.219) , how I can Upload it to ZD ?
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Aya Al-Jarrah

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I found it .. Login to the ZD and go to the Administer --> Upgrade page , Click on the "Choose File" and browse to the downloaded firmware file.
ZD will prompt you to backup the current configuration.
If you don't have the most latest backup, say "Yes" to this before proceeding with ZoneDirector upgrade.

Thank you so much :)
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Max O'Driscoll, AlphaDog

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save firmware image somewhere you can find it again!

log in to ZD 
go to tab on top right...  
administer
upgrade

screenshot...



you will be asked to backup your ZD configuration (do it).

You might also find the upgrade fails because there is not enough memory (common issue). This requires the event log to be cleared and a ZD reboot. Takes time but straightforward. The same process as above.

I am assuming that the ZD is not controlling any wifi at the moment (because conversation started with R310 not connecting).

Firmware upgrades are routine but need to be carefully considered.
They should only be done after reading release notes and looking for gotchas, incompatibilities and known issues. If you have no functional Wifi then you have nothing to break so in a reasonably "safe" position.

Beat me to it!
(Edited)