Would like to RMA bad R510

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  • Question
  • Updated 7 months ago
  • Answered
I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?
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Rob M

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Posted 7 months ago

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hayk

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Did you try contacting Lennar? 
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Rob M

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Not yet. I'll reach out to them.
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Syamantak Omer, Official Rep

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Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer
(Edited)
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hayk

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oh Rob, after you get your replacement, make sure it's on firmware 200.6.x before you add it on your current network...