Windows 7 devices: Slow or no DHCP refresh, cant connect to wifi at all, require wifi card resets, ever since the most recent upgrade.

  • 1
  • Question
  • Updated 5 days ago
As the description states:
Ever since the most recent upgrade, all of our Windows 7 users across several organizations are having problems.

It doesn't matter whether they're attempting to connect to our Public Wifi with a static shared pass or or private wifi using their WPA2-Enterprise RADIUS credentials. 

Everything was working until the major upgrade. 

Resolution requires re-installing the driver on said devices sometimes once a day. 
All of these wireless devices are not having similar issues anywhere else. 

Can someone help? Is this a known issue?
Photo of D R

D R

  • 22 Posts
  • 2 Reply Likes
  • frustrated

Posted 2 weeks ago

  • 1
Photo of christopher madison

christopher madison

  • 2 Posts
  • 0 Reply Likes
can you give us more details? controller? ap type? errors? work arounds?
Photo of Mike Kuly

Mike Kuly

  • 1 Post
  • 0 Reply Likes
Hi D R,

This is not a known issue and yes we can help. Can I ask you to open a case with our technical support team at https://support.ruckuswireless.com/