Why are wireless clients are required to re-authenticate often?

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  • Updated 4 years ago
I have a ZD1100 and six 7962 access points. We use the web portal authentication method. I have the grace period set to 20160 minutes and inactivity timeout set to 500 minutes. Sometimes (but not always) when a user roams to a different AP, they lose their network connection and need to re-authenticate. This problem started after upgrading the firmware from 9.1 to 9.5 and it's still an issue on 9.6. I had a support case open on this but we never got it working. I'm about to stop using this feature completely. Any other ideas?
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Robert

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Posted 4 years ago

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Robert

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I wonder if it's related to this issue https://forums.ruckuswireless.com/ruc...
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Robert

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This also happens when a user is just sitting at their desk so it's happening even when they aren't roaming to a different AP. I noticed this in the log right before the user was forced to re-authenticate:

The Channelfly AP[RuckusAP-EB] detects interference on radio [11a/n] and switches from channel [157] to channel [149].

The user was using 11a/n so maybe Channelfly is causing issues?
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Robert

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I turned off channel fly and the problem went away.