Why my Ruckus SmartZone 100 won't strart

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  • Question
  • Updated 9 months ago
  • Answered
Since this morning, my Ruckus SmartZone 100 keeps blinking  a red light on power on whit a bips, and can not access  from navigator
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ayoub fariat

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Posted 9 months ago

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Ankush, Employee

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Hi Ayoub,

Can you Ping SZ's IP or could you access it from Console port? If not, try rebooting the SZ and if it still doesn't recover, please open a Support Case.

Regards,
-Ankush
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ayoub fariat

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i did ping on SZ's IP, no connection, i rebooted it man time, i always get the SZ stucked on blinking red led and ringing, how can i access it from console port? 
Thanks
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Ankush, Employee

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You would need a console cable to physically plug into the SZ100's console port:

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ayoub fariat

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i don't have a console cable and i don't know the other part of connecting it, that means i must plug to the console port of my SZ and the other part of cable??
does it fix the problem??
should i do a factory reset? is there any risk to lose all configs?
thank for  your priceless Help!!
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Ankush, Employee

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With console access, we can verify if the SZ is booting on not and help isolating possible hardware issues. However, if you do not have a console cable, Factory Reset is another workaround.
Yes, if you do the reset, you may loose all existing config. But if you have config backup, it can be restored.

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ayoub fariat

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i don't know if i have an existing config, i'm new on this company, anyway thanks for your time, Have a good day Ankush
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Ankush, Employee

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You are Welcome and please do not hesitate to contact our Support Team if you need any help.