Why is my Ruckus Unleashed r510 losing connection (Heartbeat Loss) every 12 hours?

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I have a Ruckus Unleashed r510 about 7 months old. For the past several weeks I have been getting disconnected on my desktop PC using Windows 10 about every 12 hours at approximately 10:35 am and 10:35 pm EST. (AP xx.xx.xx. joins 123456 and last disconnected reason [Heartbeat loss].

I'm still getting wifi from my router on other channels and just got a new modem installed by my Internet Service Provider on Friday. What is going on and why at these times? How do I fix it?
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John S

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Posted 1 month ago

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Michael Brado, Official Rep

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Do you have more than one AP?  Where do you see the lost heartbeat message?


Do you have any scheduled network activity, like auto backups or downloads, locally or to the Internet?


Do other clients/types get disconnected too, or only the Win10 machine?


If using Unleashed, are you on the latest version?  https://support.ruckuswireless.com/software/1811-ruckus-unleashed-ap-200-6-10-1-312-ga-refresh2-soft...