what is an active support contract?

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Mhel

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Posted 3 weeks ago

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Anusha Vemula, Employee

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Hello Mhel,

Basically, for any technical support or customer service, you need an active/valid support contract for assistance.

It is also useful in RMAs(replacement) where you get an Advance Replacement in which the new unit will be shipped out in 2 business days. 

There are various support contracts for different devices in Ruckus. Please go through the below link for more details.

https://support.ruckuswireless.com/programs

- Anusha