what is an active support contract?

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Photo of Mhel


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Posted 2 years ago

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Photo of Anusha Vemula

Anusha Vemula, Employee

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Hello Mhel,

Basically, for any technical support or customer service, you need an active/valid support contract for assistance.

It is also useful in RMAs(replacement) where you get an Advance Replacement in which the new unit will be shipped out in 2 business days. 

There are various support contracts for different devices in Ruckus. Please go through the below link for more details.


- Anusha