There is no license for RDD. The service is complimentary with a Ruckus Support Contract.
Ruckus Diagnostic Dashboard (RDD) is a lightweight tool that helps automate the troubleshooting and support process. RDD provides a single pane of glass view for Ruckus Support. Here you will find all the latest information on RDD releases, interact with the Product Management, and Support teams.
For more information check out the RDD Value Proposition on the Ruckus Support Site https://support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard
On the contrary RDD Services currently support:
- SmartZone (SZ) and Virtual SmartZone (vSZ) Version: 3.5+
- ICX 7xxx/6xxx switches Version: 8.0.0+
- FastIron CX/GS/LS/WS latest versions
If we have demo device of SZ, AP or ICX, couldn't we try to use RDD for lab or DEMO?
Our RDD for demo shows us pending status like below.
And RDD shows us below that devices are "offline".
Does it related a support entitlement of the device?
RDD is free to any customer with a valid support contract and there should be no issue with monitoring equipment in your demo lab.
The RDD phone home registrar sees the RT-RDD VM as offline. This can be from the ipsec tunnel being closed or a stalled process on the VM, resulting in the entitlement data you see as pending and the controller states not being updated.
Can you reboot the VM and then look at: Administration > Ruckus Diagnostic Dashboard > Critical Services and verify that Cloud Registration and Cloud Statistic statuses are green.
If these are Online, the population of data can take up to an hour as data aggregation is run in 15 min intervals.