Ruckus Diagnostic Dashboard (RDD) is a lightweight tool that helps automate the troubleshooting and support process. RDD provides a single pane of glass view for Ruckus Support. Here you will find all the latest information on RDD releases, interact with the Product Management, and Support teams.
Aaron English, Official Rep
Posted 1 year ago
Aaron English, Official Rep
Aaron English, Official Rep
Hi EightOhTwoEleven,
On the contrary RDD Services currently support:
Best Regards,
Aaron
On the contrary RDD Services currently support:
- SmartZone (SZ) and Virtual SmartZone (vSZ) Version: 3.5+
- ICX 7xxx/6xxx switches Version: 8.0.0+
- FastIron CX/GS/LS/WS latest versions
Best Regards,
Aaron
Interesting, because when I loaded it this morning, 5.1 wasn't a choice in the drop down list for vSZ-E.
Aaron English, Official Rep
Hi EightOhTwoEleven,
Thank you for the feedback! I see the problem and apologize for the confusion. In RDD please select the closest version to what you have deployed on the controller for now. We will auto correct the data format on our side. In a future release, we will auto-populate the version with what is detected from the controller and this configure step will not be needed.
Best Regards,
Aaron
Thank you for the feedback! I see the problem and apologize for the confusion. In RDD please select the closest version to what you have deployed on the controller for now. We will auto correct the data format on our side. In a future release, we will auto-populate the version with what is detected from the controller and this configure step will not be needed.
Best Regards,
Aaron
Do you have any documentation for after the install and once you log in (that's where the documentation currently ends)? It's somewhat seemingly ambiguous. Have to create cluster first (some might think the name has to coincide with their current cluster name), then add controller? It should be more wizard based to be honest. Perhaps get the Cloudpath people on creating a wizard for the UI to make it easier.
Aaron English, Official Rep
Hi EightOhTwoEleven,
Thanks for the advice. I know a few people at the Cloudpath team and will chat with them. We have a Quick Start Guide on the support page. However, it is being rewritten by our publications team. An updated Setup Guide should be posted to that page early next week. I’ll make sure to announce it here when it is available.
Best Regards,
Aaron
Hi
Its there any beta version for ZD 3050?
Its there any beta version for ZD 3050?
Aaron English, Official Rep
Hi Alexis,
Great question. No beta for ZD at this time. We will support ZD and SCI in the 2nd 1⁄2 of 2019. I’ll make sure to announce the GA releases to the forum as soon as they are available.
Best Regards,
Aaron
Aaron English, Official Rep
Check out our updated Installation Guide and User Guide at: support.ruckuswireless.com/Ruckus_Diagnostic_Dashboard
Best Regards,
Aaron
Thank you for keeping us updated.
Is it free only who have support entilement for SZ, AP or ICX?
If we have demo device of SZ, AP or ICX, couldn't we try to use RDD for lab or DEMO?
Our RDD for demo shows us pending status like below.
And RDD shows us below that devices are "offline".
Does it related a support entitlement of the device?
If we have demo device of SZ, AP or ICX, couldn't we try to use RDD for lab or DEMO?
Our RDD for demo shows us pending status like below.
And RDD shows us below that devices are "offline".
Does it related a support entitlement of the device?
Aaron English, Official Rep
How do I read these graphs, they seem "off" - aggregate throughput only in Bits? .. is this just control/management traffic or something? 
Aaron English, Official Rep
Hi EightOhTwoEleven,
Thanks for the feedback. There are definitely more than one UI issue that need addressed in this data view. I’ll open a case with the Development team and get these views under review.
Thanks for the feedback. There are definitely more than one UI issue that need addressed in this data view. I’ll open a case with the Development team and get these views under review.
Best Regards,
Aaron
Thank you sir! At least I'm not going crazy, so there's that.
How do it configure to work good?
Out RDD doesnt work still.
I gave up haha.
Out RDD doesnt work still.
I gave up haha.
Right now, there's nothing you can do except wait for Ruckus to release a patch/update. So the product itself is bricked and unreliable until that happens. I'm surprised they didn't pull the download yet.
(Edited)
Aaron English, Official Rep
Hi EightOhTwoEleven,
I’m glad to see your instance of RDD is online and registered back to Ruckus. True with all new software there are growing pains and opportunities for improvement. Thank you again for your valuable feedback. The observations and suggestions you made have been added to the 1.7 code and will be released in April. After the release we will auto update all VMs online from the Ruckus registrar.
Best Regards,
Aaron
Aaron English, Official Rep
Hi Jeronimo,
I’m sorry you're having issues with the RDD configuration. What was the outcome of the VM reboot? In the RDD registrar I still see your VM as disconnected or offline. I’ve sent an email to the contact listed in the VM setup and would like to offer some assistance.
Best Regards,
Aaron
Hi Aaron.
Though I had done rebooting, it doesn't work still.
Regards.
Though I had done rebooting, it doesn't work still.
Regards.
Aaron English, Official Rep
Hi Jeronimo,
Please see my direct email and questions regarding your cloud provider firewall rules. I’ve copied our support team and we will work with you directly to get you up and running.
Best Regards,
Aaron
Aaron English, Official Rep
Hi Brian,
Not a safe assumption. RDD contains an MQTT bridge capable of monitoring multiple SZ/vSZ controllers and then sending that data on to an instance of SCI. For more information on this feature check out the RDD User Guide.
Best Regards,
Aaron
(Edited)
Thanks! I didn't read far enough down that guide while I was setting it up.
Aaron English, Official Rep
