We have just taken on an account that has a Zone Director

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We have just taken on an account that has a Zone Director 3000 I have not seen this kit before we have no ID or Password for the unit and do not wish to loose its current config. Is there a way to retrieve the current password or a way to re set it to known details?
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Martin Turton

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  • Silly and out of my Depth

Posted 2 years ago

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Michael Brado, Official Rep

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If the previous admin saved a ZD backup (.bak) or debug (.dbg) file, Ruckus tech support can help de-code the previous (current?) admin password.  You would need to open a support case with Ruckus.
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Michael Brado, Official Rep

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Btw, if they didn't change it (bad security), the default is uid = admin, pw = admin.
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Martin Turton

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Many thanks for that. I logged a call just prior to posting