We can connect to SSID , but unable to connect to the Internet.

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  • Updated 5 months ago
  • (Edited)
Sometime,We can connect to SSID ,
but unable to connect to the Internet (some people will happen )

Ruckus R500*120 
ZD1200*1  (Version: 10.1.0.0 build 1515)

Can't see error message from LOG when a problem occurs.
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Gary lai

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Posted 5 months ago

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Shane Ferguson

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Hi,
with the lack on information provided, It is hard to give definitive answers. 
If you can provide more information on the network design it would be a help.

Here are some things to check.

Are users who cannot connect are on the same AP as the users that can?

For users who can not  connect to the internet you will need to check the IP  address that the clients are getting.

If  the SSID  is on a different  VLAN from the Management VLAN for the AP's then the issue could be 
that the switch ports may not be tagged correctly. This would evident if the clients that cannot connect to the internet are not getting the correct a valid IP address for the SSID.

Hope this helps.
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Gary lai

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1.For users who can not  connect to the internet you will need to check the IP address that the clients are getting.  ANS:User IP gets is normal     

2.Are users who cannot connect are on the same AP as the users that can? 
   ANS:Yes



set system services dhcp pool 10.24.0.0/16 address-range low 10.24.2.1
set system services dhcp pool 10.24.0.0/16 address-range high 10.24.253.253