Watchdog support

  • 1
  • Question
  • Updated 1 year ago
Can I anyone assist me on watchdog support if I am buying AP with controller. DO i need to buy watchdog support  for AP and watchdog support for Zone director AP upgrade?
Photo of SIBI RAJ

SIBI RAJ

  • 13 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Monnat Systems

Monnat Systems, AlphaDog

  • 716 Posts
  • 151 Reply Likes
hi

well it depends however i strongly suggest buying support for controller atleast... what you don't get when you DON"t buy watchdog support is

technical support
firmware upgrades (new feature n bug fixes)
device advance replacement
Photo of Robert Lowe

Robert Lowe

  • 147 Posts
  • 22 Reply Likes
Pretty sure it's a requirement to buy watchdog support on the controller for the 1st year when you buy a controller. AP support is optional.
Photo of SIBI RAJ

SIBI RAJ

  • 13 Posts
  • 0 Reply Likes
Thank u for the reply.. My concern is whether I need to buy  802-1205-1000 and  803-R500-1000 seperately if I am buying R500. 
Photo of Robert Lowe

Robert Lowe

  • 147 Posts
  • 22 Reply Likes
it totally depends. Are you an end user or a VAR? If you are an end user, do you have VAR support included in your purchase?
Photo of SIBI RAJ

SIBI RAJ

  • 13 Posts
  • 0 Reply Likes
We are reseller
Photo of Robert Lowe

Robert Lowe

  • 147 Posts
  • 22 Reply Likes
Ok then so the only real benefit of buying AP support would be if you are not planning on holding spares for the end user under a support agreement between your company and the end user. If you hold spares already then it's normal to leave the AP support. Controller support is the one which allows for upgrades the AP support is hardware replacement really.
Photo of SIBI RAJ

SIBI RAJ

  • 13 Posts
  • 0 Reply Likes
Hi..We are taking Partner watchdog support for Zonedirecor... But What is actually ruckus mean by Partner watchdog support for Zonedirect one AP upgrade??
Photo of Robert Lowe

Robert Lowe

  • 147 Posts
  • 22 Reply Likes
You need to buy Controller support for the base controller and also AP license upgrades. As the 1200 is licensed in singles you need to buy an additional support license for every AP upgrade license you buy. So if you buy a Zd1200 for 10 APs you will need to buy the base support for the 1205 and then 5 x single AP support (1205 includes first 5 APs then 5 additional)
Photo of SIBI RAJ

SIBI RAJ

  • 13 Posts
  • 0 Reply Likes
OK.. understood... My Bill of material will be like this.
909-0001-ZD12 ZoneDirector 1200 Single AP License Upgrade SKU. Max orderable upgrade license quantity is 70.
802-1201-1L00 Partner WatchDog Support for ZoneDirector ONE AP Upgrade, 1 Year

What will happen if I didnt buy 802-1201-1L00
Photo of Robert Lowe

Robert Lowe

  • 147 Posts
  • 22 Reply Likes
then you wouldnt have software support on the ZD1200. The software support entitlement is a combination of the base controller support SKU & then a qty of AP upgrade watchdog SKU's to match the number of single licenses you buy