Want to update ZD1200 but need premium access. how do i go about this?

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  • Updated 11 months ago
When i try download the updated software, I get a message saying its for premium users. How to i get a premium account? Our AP's and ZD are registered on a different account held with the installers. would i use those details.
Thanks in advance
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Keith Wardhaugh

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Posted 11 months ago

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Martin, Official Rep

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Hi Keith,

Yes, Best to contact the person that installed them, as they might have the contract to the ZD1200.

Kind regards
Martin
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Keith Wardhaugh

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Hi and thanks for the response. Just to clarify, If I create a account on the ruckus site, it’s not enough to download the firmware? I need an account linked to the Hardware.

Thanks for your help in this matter

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Martin, Official Rep

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Hi Keith,

You will need an account at the support site, and a valid support contract for the device
Correct

Kind regards
Martin