vSZ webUI unavailable (rel 3.4.2)

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  • Updated 2 weeks ago
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I tried installing a single controller running 3.4.2 via .ova and the setup went smoothly until I got to the point where I tried connecting on port 8443. The controller is reachable via SSH and otherwise appears to be fine. I've noticed that I can't seem to turn on the web service but there are not errors explaining why.

Welcome to the Ruckus Virtual SmartZone - Essentials Command Line Interface
Version: 3.4.2.0.152

new-host-3> en
Password: *********

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
System already startup, skip startup process...
Successful operation

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# show mem
MemTotal: 15432828 kB
MemFree: 192352 kB
Buffers: 9196 kB
Cached: 259852 kB
SwapCached: 0 kB

I haven't plugged in any APs yet. Just wanted to get this part running first. Any help would be appreciated.
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Rick Macchio

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Posted 2 years ago

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nuwan weerasinghe

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Did you try to access GUI while you having active SSH session to the server? Can you exit from SSH session and try again?
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Gowtham Elamurugan

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Hi, it might  take 20 to 25 minutes for GUI access. I have tried in my office and felt the same about twice. Please wait for the specified time and try again.
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nuwan weerasinghe

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Hi Rick Macchio,

How did you recover above-mentioned issue?

Please share with us
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Cornel Brendell

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I have the same issue and i tried the commands that was used and  am having no success...
Please help 
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Rafael Rocha

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Hey friends, did you guys are able to figure it out ? If so, what is the solution this behavior ?
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tien

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does anyone fix this issue? I am having the same issue and trying to find how to fix it. 
Thank you. 
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tien

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In my case, I rebooted the vSZ. And could not access WebUI.

vSZ-E-1# show service
   No.   Application Name         Health Status    Log Level    # of Logs
   ----- ------------------------ ---------------- ------------ ----------
   1     AP Diagnostic Informati                                0
         on
   2     Cassandra                Online                        5
   3     Ccmd                     Offline          WARN         1
   4     Collectd                 Offline                       0
   5     Communicator             Offline          WARN         12
   6     Configurer               Online           WARN         14
   7     Core                     Offline          WARN         17
   8     DBlade                                                 0
   9     Diagnostics                                            0
   10    EAut                     Offline          WARN         2
   11    ElasticSearch            Online                        3
   12    FIPS                                                   0
   13    LogMgr                   Online           WARN         2
   14    MdProxy                  Online           WARN         1
   15    MemProxy                 Offline          WARN         1
   16    Memcached                Online                        1
   17    Mosquitto                Online                        1
   18    MsgDist                  Online           WARN         1
   19    NC                       Offline          WARN         1
   20    NginX                    Online                        3
   21    Observer                 Online           WARN         1
   22    RadiusProxy              Offline          WARN         1
   23    SNMP                     Offline          WARN         1
   24    ScgUniversalExporter     Offline          WARN         4
   25    SessMgr                  Online           WARN         1
   26    SubscriberManagement     Offline          WARN         12
   27    SubscriberPortal         Offline          WARN         2
   28    Switchm                  Offline          WARN         12
   29    System                                                 11
   30    Web                      Offline          WARN         12
vSZ-E-1#
then try to start services again
vSZ-E-1# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
configurer already startup, skip startup process...
Successful operation

but nothing changes 
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Anusha Vemula, Employee

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Hi Tien,

Since the web service is offline, you will not get the GUI access.

Once 'service restart' is performed, you need to wait for 30 to 45 mins for all the services to come online.

- Anusha
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tien

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hi Anusha,

Sure, it took around 20 to 30 minutes for all services are up. Now it is working fine. 
Also I see the tag besides controller name `Flagged`. May be I need to increase the number of CPU. Now I spend 4 CPU cores for vSZ-E. 
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Anusha Vemula, Employee

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Hi Tien,

I believe you are talking about the AP flagged status. Please share a screenshot to assist you better.

- Anusha
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tien

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Sure, that's `Flagged` at Controller. 
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tien

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Hi Anusha,

How long does vSZ-E take to start all services? (In case vSZ-E reset/ reboot).
Thank you.
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Anusha Vemula, Employee

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Hi Tien,

Please check the threshold values configured for the cluster status and increase the resources if required.



If you reboot the controller, it takes 30 to 45 minutes to restart all the service depending up on the configuration done on the controller.

- Anusha
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Rafael Rocha

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Anusha, I a have a controller SZ-100 in version 3.6.2.0.0.222( the recommend firmware) and after a normal reboot all services is now offline and not going up.

I am facing this issue in every version that I enable in the setup the dual ipv4/ipv6 option, at least in this version We were able to have it working after setup but after tried to upgrade to any firmware 5+ and always getting ''fail to upload reason: general error" We decide to try a reboot.  But unfortunately the the services problem is happening again. What is the catch ? This is already a new controller, because original one we open a RMA to see if it was a problem with the HD...
(Edited)
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Anusha Vemula, Employee

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Hi Rafael,

This message ''fail to upload reason: general error", looks like a known issue.
Can you please open a ticket with Ruckus Support to assist you further on this.

- Anusha