vSZ webUI unavailable (rel 3.4.2)

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  • Question
  • Updated 2 months ago
I tried installing a single controller running 3.4.2 via .ova and the setup went smoothly until I got to the point where I tried connecting on port 8443. The controller is reachable via SSH and otherwise appears to be fine. I've noticed that I can't seem to turn on the web service but there are not errors explaining why.

Welcome to the Ruckus Virtual SmartZone - Essentials Command Line Interface
Version: 3.4.2.0.152

new-host-3> en
Password: *********

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
System already startup, skip startup process...
Successful operation

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# show mem
MemTotal: 15432828 kB
MemFree: 192352 kB
Buffers: 9196 kB
Cached: 259852 kB
SwapCached: 0 kB

I haven't plugged in any APs yet. Just wanted to get this part running first. Any help would be appreciated.
Photo of Rick Macchio

Rick Macchio

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Posted 2 months ago

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Photo of nuwan weerasinghe

nuwan weerasinghe

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Did you try to access GUI while you having active SSH session to the server? Can you exit from SSH session and try again?
Photo of Gowtham Elamurugan

Gowtham Elamurugan

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Hi, it might  take 20 to 25 minutes for GUI access. I have tried in my office and felt the same about twice. Please wait for the specified time and try again.