vSZ-H CLI - Access denied when tagging a domain under a parent domain.

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  • Updated 4 weeks ago
First of all under "config-domain" (admin) command does not work.  It is not even available like the configuration guide suggests.  Secondly if I create two domains and try to use the "parent" command under one domain to tag it under another one.  Command goes through but when I exit out and try to save it, I get the following error:
% message.web.error:Permission denied (Access is denied)

Any idea what may be happening?  I am logged in as the main admin.
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Ali

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Posted 1 month ago

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Anusha Vemula, Employee

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Hi Ali,

May I know the firmware version running on your vSZ?
Also, provide the link for the CLI guide that you are referring to.

- Anusha
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Syamantak Omer, Official Rep

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Hi Ali,

This is a known issue (ER-8127) in 5.2.0 firmware.

Issue is already fixed on 5.2.1 version. Refer the release notes for 5.2.1 from here(page 31).

To fix this issue on 5.2.0 version, please log a case with support and ask them to provide KSP file and procedure to apply it. You can refer ER-8127.

Regards,
Syamantak Omer


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Syamantak Omer, Official Rep

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Hi Ali,

As mentioned by Anusha, mentioned issue in ER-8127 is bit different what you are facing.

Please open a support case with below details.
  • vSZ serial, firmware version.
  • Command and procedure followed.
  • screenshot of the error.
Regards,
Syamantak Omer
(Edited)
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Anusha Vemula, Employee

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Syamantak,

ER-8127 is a bit different issue.

Ali,

Can you provide us with the exact steps that you performed to replicate the issue in our lab?

I would suggest you open a support ticket.

- Anusha

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Ali

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Sorry for the late response I was out in the field.  So here is the version I am running (5.2.1.0.515).
Here are the steps. 

I created two domains.
conf
domain DOMAIN-1111
name DOMAIN-1111
exit
yes
domain DOMAIN-2222
name DOMAIN-2222
exit
yes
domain DOMAIN-2222
parent DOMAIN-1111
exit
yes
##### and this is where I get the error #####
Do you want to update this context configuration (or input 'no' to cancel)? [yes/no] yes
% You do not have the privilege to perform this operation.

Now if I go into the GUI and move DOMAIN-2222 under DOMAIN-1111, it works fine and rest of the commands work.  I can also move the Zones using the "move" command.  Just can't tag a domain as a parent using the "parent" command.

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Syamantak Omer, Official Rep

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Hi Ali,

Thanks for the details.

Please open a support case, so that support team can check this.

Share the support case number here, if possible.

Regards,
Syamantak Omer
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Ali

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Thank you here is the case ID
Case ID: 01093115
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Syamantak Omer, Official Rep

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Hi Ali,

Thanks for opening the case.

Please update the case with vSZ serial number as it is missing.

Regards,
Syamantak Omer
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Ali

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Done.
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Syamantak Omer, Official Rep

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Hi Ali,

This issue has been fixed by a KSP/patch provided by Ruckus engineering team.

For rest of the forum audience, please open a support case with referance to this forum thread and support will help to provide KSP/patch and procedure to apply it.

Please note, this fix will be added to future releases, so a KSP/patch will not be required on newer versions. I will update this thread later.

Regards,
Syamantak Omer