ver 9.7.0 build 220 support list

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  • Question
  • Updated 3 years ago
Please help.

zoneDirector ver 9.7.0 build 220

I have problem to connect Wifi, as following

device status
laptop OK
Android OK
iphone 4, 4S OK

but
iphone 5, 5S & 6, 6plus (IOS 8.0 or upper), after 5 min it kick

Please help
Photo of Dav W

Dav W

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Posted 3 years ago

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Photo of Monnat Systems

Monnat Systems, AlphaDog

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Hi Dav,

I would suggest to do the following:

First upgrade to latest firmware and before doing so, please review release notes on upgrade paths and if not sure, check with the support department.

As per your limited problem description, it looks to be device specific to me however would like to suggest on following to be tried out after you have upgraded:

If upgrade does not help and no configuration has been done to disconnect after 5 mins then please create a test WLAN with no encryption/security to see if you see the problem or not.

One question:

Do you have captive portal in use?

Hope this helps.