Users not being prompted to sign into ruckus by browser

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  • Updated 2 months ago
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Users not being prompted to sign into ruckus by browser.  Sometimes they are and sometimes it takes several attempts before they are ever prompted to enter their credentials.  Does anyone know what can cause this issue?
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Mark Layman

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Posted 2 months ago

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Michael Brado, Official Rep

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Not enough information.  Controller, WLAN type, Client type, etc.
Chat with Tech Support?  https://support.ruckuswireless.com/contact-us
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Mark Layman

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The APs are R500's with Zone Director ZD1200 running version 9.12.2.0 build 204.  The clients are running Windows 7 Pro (x64) with IE11, WLAN is using wpa2/open. 

Please let me know if you need more info.  Thanks!

Mark
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Michael Brado, Official Rep

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Please work with TS, contact info above.
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irvan irvan

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Are you enable client issolation on that wlan(ssid) ?