User fails authentication too many times in a row when joining WLAN

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Hello,

In the ZoneDirector I get multiple messages of clients who fails to authenticate too many times in a row when joining a WLAN. We configured multiple Open WLAN networks and it happens by all of them. In the Syslog Guide the action is to check the user credentials, but it's an open network with no encryption.

We use firmware version 9.10.0.0 build 218, but these messages where already their in firmware 9.8.1.0.101

Access-points type mostly T300 and ZF7762.

Has anybody experienced this before?

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Wouter Beens

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Posted 2 years ago

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Primož Marinšek, AlphaDog

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Think support would be better suited for this than this forum, but here's a few thoughts.

Have you checked if the cable is OK, that there isn't some big interference there, captured some packets to see if authentication and association go through or if a failure happens there already?
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Michael Brado, Official Rep

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Curious too, if you check the OUI of the client MACs who are failing to authenticate, is it any one manufacturer, or many?
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Wouter Beens

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@PrimoZ: Checked the cables are OK. It is possible for me to sniff with a macbook and pcap the authentication process. I shall contact support for this too

@Michael: Clients who are failing are from multiple manufacturers, it isn't only one manufacturer.

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Brian Hoyt

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I was having this problem on R700 with 9.8 branch on 5 GHz radios. I eventually disabled 5 GHz on those until I can do more testing due to negative impact on users.
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Primož Marinšek, AlphaDog

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Do you know where it fails? There was an error reported (not on this forum) about clients not connecting, but the problem was that it failed at the DHCP stage not at the radio stage. So the auth/asoc phase went through, but when trying to get the IP it suddenly decided the connection was poor. It was an android Lollipop 5.1. Other clients worked fine.

Can you check if there is any DHCP discovery for that client before it fails?
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Michael Brado, Official Rep

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And more 802.11ac AP features are enabled in 9.9.1 (soon), or 9.10 (now) if you can upgrade for further evaluation too. I'm sure tech support would like to know your findings.
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DSE

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i'm having a similar problem also in an total open wlan. Wouter Beens did you get any conclusion?
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Scott Edwards

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Seems to be T300, I have a H500 close by and it connects no issue: Latest build .219, ZD1200

2016/07/02  20:07:41 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].2016/07/02  20:06:33 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  19:55:16 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].
2016/07/02  19:54:12 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  19:43:10 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].
2016/07/02  19:42:05 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  19:31:09 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].
2016/07/02  19:30:03 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  19:17:08 Medium User[08:66:98:62:9d:b0] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  18:54:29 Medium User[90:b6:86:3c:8c:08] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  15:30:13 Medium User[90:b6:86:3c:8c:08] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  15:05:55 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].
2016/07/02  15:04:09 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
2016/07/02  14:53:18 High User[AA:MM:AA:CC:AD] fails authentication too many times in a row when joining WLAN[SHOTGUN] at AP[T300SHOTGUN]. User[AA:MM:AA:CC:AD] is temporarily blocked from the system for [10 minutes].
2016/07/02  14:51:52 Medium User[AA:MM:AA:CC:AD] repeatedly fails authentication when joining WLAN[SHOTGUN] at AP[T300SHOTGUN].
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Michael Brado, Official Rep

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Hi Scott,
  Glad to get your update, thanks.  Did you have 9.12.2.0.219 (MR2 Refresh), and downgraded one
release to 9.12.2.0.101 (MR2) as the only difference?  And restored your previous .101 backup, right?
No issue on an indoor H500 on either version, and only on the T300 with latest showed these errors? 

DSE, you saw similar on outdoor 7782, and on what version of ZD?
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Scott Edwards

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Yes to all of my post, thanks, Michael.
(Edited)
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DSE

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Hello Michael, i have 7782N and S and my version is 9.12.2.0 build 219
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Scott Edwards

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Upgraded to 9.13.0.0 build 232, no issues.
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Michael Brado, Official Rep

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Thanks!