Upgrade Zone Director 1000, caught!

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  • Updated 7 years ago
Good afternoon, everyone!

I started to update my Zone Director 1000 for version zd1k_9-, however the update crashed by 59%, what do I do?

Stewart Tawer
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Usina Caete Unidade Delta

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Posted 7 years ago

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Keith - Pack Leader

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What version did you upgrade from? There is a specific required path in order to have successful upgrades (it's in the Release Notes as well as a KB article). If you followed the correct path,

Try to SSH into the ZD using Putty or similar SSH client - if that works, re-boot it from the CLI (>reboot )
If that doesn't work, wait at least 30minutes then power-cycle the ZD

It may be in rescue mode - https://support.ruckuswireless.com/an...

If it still fails, contact support to open a case.