Upgrade Zone Director 1000, caught!

  • 1
  • Question
  • Updated 4 years ago
Good afternoon, everyone!

I started to update my Zone Director 1000 for version zd1k_9-1.3.4.0.15.ap_9.3.4.0.15, however the update crashed by 59%, what do I do?

hugs
Stewart Tawer
Photo of Usina Caete Unidade Delta

Usina Caete Unidade Delta

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Keith - Pack Leader

Keith - Pack Leader

  • 860 Posts
  • 51 Reply Likes
What version did you upgrade from? There is a specific required path in order to have successful upgrades (it's in the Release Notes as well as a KB article). If you followed the correct path,

Try to SSH into the ZD using Putty or similar SSH client - if that works, re-boot it from the CLI (>reboot )
If that doesn't work, wait at least 30minutes then power-cycle the ZD

It may be in rescue mode - https://support.ruckuswireless.com/an...

If it still fails, contact support to open a case.