Updating a Ruckus unleashed AP's after the master has been updated

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  • Updated 2 months ago
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The Master AP is running  200.6.10.1.310
Our 9 other APs are running 200.0.9.9.608

I log into the interface, go to a AP which tells me it needs upgrading, I select upgrade point it towards a local copy, it uploads, I hit the update button, its says 100% success I can then close the window reboot or cancel so I reboot and nothing changes. Even a hardware reboot does not move things onward. 

For all the 9 APs they report firmware 200.0.9.9.608 on the dashboard (needs upgrading) and in the fireware upgrade window report firmware 200.6.10.1.310 at the top. 

I have also tried upgrading via preload image, no dice.

Upgrading via admin>administer>upgrade is not an option as it only lists the master AP.

Am I missing something here is there a better way to upgrade an unleashed AP, Help!
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Nohands

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Posted 3 months ago

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Nohands

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No one have any ideas?
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thomas fankhauser

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try another browser, may be it looks different there.
Upgrading via admin>administer>upgrade is the normal way. and, so far, it worked for me.
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Nohands

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Tried IE, Chrome, firefox. Same result admin>admininister>upgrade just updates the one AP. The rest stay disconnected and solo updates still get me no where.
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Dave Page, Employee

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Hi, 
I have never upgraded an Unleashed Network, so all I can do is point you to the Unleashed User's Guide on pg 247 where the Upgrade section starts. 
https://ruckus-support.s3.amazonaws.com/private/documents/2288/Unleashed-200.6-UserGuide-RevA-201806...
 If neither the Online or Local upgrades don't work for you, then check with the current Release Notes for Known issues -- I found 2 separate upgrade known issues that may pertain to your situation?  Good luck.   
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Jeronimo

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Do The UAP have dns ip?
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Nohands

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The APs all have a IP via DHCP reservations. They are all providing network access. They have DNS but not internet access which is controlled via proxy. 
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Nohands

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Looking closer I just realised that any upgrades etc only try to install to the master AP and no other AP. This occurs even if I access the AP via the Access point list and select a manual upgrade it still only gives one AP as an option. 
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Jeronimo

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You Have to connect aps to internet for upgrade.


Aps use cloud server to upgrade.

Master provide aps just cloud server url.
(Edited)
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Nohands

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That is going to be a problem, the site does not have open internet access only via a proxy. 

When I closed the whole site to update via my phone only the master AP updated, but closing a whole site is far from easy. 

Presently I am just considering ditching Ruckus entirely, many APs are struggling with the load and this update issue might just make it cheaper to replace rather than expand the system. 
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thomas fankhauser

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why do not you just give them internet?
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Michael Brado, Official Rep

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1. Unleashed APs assume you are on a single LAN, having a DHCP server and Def-GW to the Internet/Extranet.

2. Upgrading the Master AP to a new version, will cause it to upgrade all other Unleashed APs (even different models)
on a normal behaving LAN (see #1 above).

3.  You can use Local upgrade option, if you don't have Internet access for an Online upgrade.  Download the specific
AP model Unleashed firmware image from the Support portal for your Master AP model type.

I think you'll have problems using Static IPs, but DHCP reserved IPs should work.

What's your current status?
(Edited)