Unleashed T710 randomly reboots

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  • Updated 6 months ago
Hello, All

I build up a 5 T710 Unleashed infrastructure.
all connected through industrial POE switch.
no meshing. all wired up with CAT7 wire 25m long. no reboots upon idle use. only rebooting upon high peaking use (170-180 clients).
no power failures i'm using special UPSs i’ve build.
Fortigate 300E Router (DHCP 512 addresses)
1/1Gbps fiber internet
Latest FW installed: 200.7.10.102.64

channel fly - ON.
Temporarily block wireless clients with repeated authentication failures for - ON
Application Control - ON

I have 5 WLANs most are limited for clients speed.
no rules at all.

i get this on system’s log:
stamgr: stamgr_update_reboot_info():AP reboot detail:APMgr, Receives Reset command from Unleashed Master in Run state by VAP config is out of sync

please Help
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Nir Lazar

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Posted 6 months ago

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kim yang, Employee

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it's more likely power issue when with a lot of clients and traffic, as T710 need connect supported 802.3at PoE mode switch, if power is not enough for 4x4 traffic stream, it will reboot.
so pls save a debuginfo attached here if the issue happen again, we can analyse the reboot reason.

thanks
kim

(Edited)
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Nir Lazar

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https://1drv.ms/u/s!Ar-7UYxNhXFg5T6r03oWa98dyoQX
hi Kim

I'm Working with Industrial IGS-504HPT PoE switch. i can see there is no power load or fail. this was my first thing to look for.
after a long night with tech support we decided to downgrade the FW (from 200.7) to 200.6 as they say its more stable. hopfully this would solv this issue (fingers crossed).
if it will reboot again ill add more switchs and try to lower the load.

attached the debug file for inspection.

thanks
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kim yang, Employee

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  May 13 17:49:31 Ruckus-Unleashed-dComm stamgr: stamgr_lwapp_upd_pcy_timeout(): handle=16252 ,retry_count = 4 ,re-transmit pcy_id:1, intl_id=0, type=1,op=2  exceed 3 times ,reset ap:f0:3e:90:19:6a:20

Hi Nir,

  from above log, master update policy timeout serveral times and then reset AP. now I need you help to enable all debug component via WebUI, and when AP reboot again, pls save a new debuginfo and the reboot AP supportinfo to us, thanks  a lot.




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Nir Lazar

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Hi Kim

maybe its good to know the random reboots timeframe

Sunday 12/5
15:15-15-32
16:28-16-53
18:15-18-25

Monday 13/5
12:39-13:47
15:07-15:42
17:28-19:01

all debug components are enabled.
as i mentioned before, i downgraded the FW to 200.6.
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Nir Lazar

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Hi Kim

maybe its good to know the random reboots timeframe

Sunday 12/5
15:15-15-32
16:28-16-53
18:15-18-25

Monday 13/5
12:39-13:47
15:07-15:42
17:28-19:01

all debug components are enabled.
as i mentioned before, i downgraded the FW to 200.6.

Thanks
Nir
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Nir Lazar

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Hi Kim

at the moment it didn't reboot. around 150 clients
praying it was FW bug .

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Nir Lazar

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Hi Kim

after a long analysys day here are my findings.
yesterday, as part of me trying to fix this issue. ive changed the Master AP which was probably the faulty one. today the old master DID reboot itself randomly couple of times. though the rest of the APs stayed alive and all was happy (but me).

im attaching the old master log.
https://1drv.ms/t/s!Ar-7UYxNhXFg5T_tbXYvJVFT7OQ4

thanks
Nir