Unleashed SMTP server name - field to small

  • 2
  • Idea
  • Updated 1 month ago
  • Planned
In the Uleashed UI i'm unable to set a SMTP server name longer than 32 characters. 
That's a problem with my customers using the Office 365 platform, at they will have an MX in the format of domainname-tld.protection.outlook.com. That will often be more than 32 characters af 26 of the are already used. This ought to be a 256 character field. 
Photo of jens

jens

  • 11 Posts
  • 1 Reply Like

Posted 3 years ago

  • 2
Photo of KayHangman

KayHangman

  • 3 Posts
  • 0 Reply Likes
Three years later, and I just encountered this same issue. I haven't yet been able to source a resolution from Ruckus support nor find info online regarding it, although I'm certain others must make use of Office 365 and Ruckus.
Photo of Karthik

Karthik, Employee

  • 43 Posts
  • 25 Reply Likes
Hi,

It is working in CLI.

Try the following commands

ruckus# conf
You have all rights in this mode.
ruckus(config)# email-server
ruckus(config-email-server)# from [email protected]
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-name [email protected]
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-password ruckus123
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.




HTH
Thanks
Karthik.

(Edited)
Photo of KayHangman

KayHangman

  • 3 Posts
  • 0 Reply Likes
Thanks, Karthik. I received your reply via support, as well, and can confirm (for future reference on this post) that the workaround above works to set the SMTP Server Name to the longer text required for Office 365.
Photo of Tony Heung

Tony Heung, Official Rep

  • 65 Posts
  • 16 Reply Likes
Thank you for your report, the original report three years ago fell outside the radar, now we have tracked it in our system and aiming to fix it in next release (expand the fields to 256 characters, not just the smtp but email address and password fields too).
Photo of KayHangman

KayHangman

  • 3 Posts
  • 0 Reply Likes
Thanks for the update, Tony. That's great news. Cheers!