Unleashed setup without wifi?

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  • Updated 7 months ago
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I am starting to need to setup some Ruckus "Unleashed" units remotely.  I have VPN access into the location where the setup happens, and in the past I was able to simply setup a DHCP server, plug in all the Ruckus units, connect to the web interface and configure away.

It seems like somewhere along the line, the ability to configure from the LAN side went away and the only option to setup is to connect via wifi.  There must be some method I'm missing to connect from the LAN side and continue the setup...  It would be a serious PITA going forward if I had to either go onsite or walk a non-tech user through the setup wizard when I'm already set for remote access...
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sporkman

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Posted 1 year ago

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Michael Brado, Official Rep

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Nope...  Must use the default SSID to setup an Unleashed network the first time, cannot be done remotely.
https://support.ruckuswireless.com/answers/000005204
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sporkman

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Any particular reason why setup is not allowed via the LAN side?  It's totally not convenient for remote setup.
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MLG

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Is there a feature/enhancement request section of the forum? If not maybe one can be created. I had not thought of this problem but I do feel as though LAN setup should be available.
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sporkman

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This really helps convince me to go with other vendors where possible.  I don't understand why an official rep needs to be combative.  Great, you win!  Your product doesn't allow something that it used to!  Rather than taking this attitude, how about you grab an SE or anyone above your pay grade and kindly pass on my request for non-wifi setup.  This is not rocket science, and I don't really feel you're the one to be telling me whether this feature is useful for me (or other customers).

I'm also unclear on the support issues - I can download software with my login, and I have not paid anything.  Is this a mistake?
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Michael Brado, Official Rep

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I'm sorry you disagree with the Product Line Manager (not me) who designed the Unleashed SMB product
to require wireless initial configuration.  As a beta tester, I was one of the first to wonder why this requirement
too, which as we've been discussing, means someone must configure the network locally, and cannot be done
remotely.  I could not setup Unleashed in the lab without using my laptop wireless interface. 
However, some have found and report that the Configure.Me-XXYYZZ open auth SSID and 'unleashed.ruckuswireless.com'
URL admin access to be better than manual IP hard configuration.
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PATRICK FLANIGAN

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I can't get this to work at all.  I'm connected to the Configure.Me-XXYYZZ open auth SSID but any attempt at connecting to 'unleashed.ruckuswireless.com' fails.  It just hangs.  I can't connect either via the dns name or the ip address name of the wifi server.  I can't ping the ip address of the wifi server either. I suspect some sort of ip conflict here.  I've tried this on a variety of devices, including a laptop with wifi only and an iPad.
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MLG

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what browser are you using? I've found that using Chrome works best and if I have trouble, turn WiFi off and back on or renew DHCP lease from your computer.
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PATRICK FLANIGAN

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Thanks, I forgot about renewing the DHCP lease.  That did the trick.  I'm now into the setup process.