Unleashed Dashboard problem

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  • Updated 5 months ago
Unleashed dashboard has never worked, it just doesnt load and always pushing me off sessions, does any one have the same problem???
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Roberto Constante

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  • frustrated

Posted 5 months ago

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Roberto Constante

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I have 16 APs, I can see the mac in the switch but they doesnt appear on dashboard, also always logs me off.
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Monnat Systems, AlphaDog

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computer OS, browser and its version pls.
Unleashed version pls
have you tried on different OS browsers etc??
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Roberto Constante

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Hello, thanks for the reply, Ive tried with Chrome initially, but I also tried with Microsoft Edge and behavior is the same, Unleashed version is 200.2.9.13.186 and my computer is W10.
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Marco Quirarte

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Existe la posibilidad de que otro de los AP's se haya promovido como master y que el grueso de tus AP ́s esté asociado a ese otro master.

Prueba apagando el AP del cual mandas la captura de pantalla. Y trata de entrar nuevamente a tu dashboard.





There is the possibility that another of the AP's has been promoted as a master and that the bulk of your AP's is associated with that other master.

Try turning off the AP from which you send the screenshot. And try to enter your dashboard again.
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Roberto Constante

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Gracias Marco,

Mira los APs están operando bien, el tema es la gestión para soporte por la falta de acceso, el día de ayer probé apagando todos, pues apagando los puertos del switch e ir prendiendo uno a uno pero sigue estando el mismo como master pero llega un momento en que dejan de aparecer y despues el dashboard ya se corrompe.

Los tengo funcionando en otra ciudad por eso se me complica ir y reconfigurarlos que es lo que se me ocurre para restablecer la gestión web.
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Roberto Constante

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Hello, thanks for the reply, Ive tried with Chrome initially, but I also tried with Microsoft Edge and behavior is the same, Unleashed version is 200.2.9.13.186 and my computer is W10. 
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Abilash P R, Employee

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Hi 

Can you ssh into one of the Non Master AP and get the output of the command "get election" ?

Eg:
rkscli: get election
The local AP's ip address is 10.19.121.75, Election role is member, Fix role is NO, Debug level is ERROR, Prefer master is 00:00:00:00:00:00
mac_address ipaddress role configID station_rate free_memory mesh_enabled mesh_node mesh_node_type model version bak_version systime board_type uptime last_seen
------------------------------------------------------------------------------------------------------------------------------------------------
58:b6:33:00:1e:40 10.19.121.75 member 328 38 166572 1 0 1 T300 200.6.10.1.204 3.6.0.0.709 0 zf7752-3-29-4bss 1 day 5 hrs 14 mins 54 secs Wed Feb 28 14:14:25 2018
ec:8c:a2:2e:2d:b0 10.19.121.218 master 328 66 248228 1 0 1 R710 200.6.10.1.204 104.0.0.0.1347 479409 r710-5-30-4bss 5 days 13 hrs 16 mins 46 secs Wed Feb 28 14:14:22 2018
OK
rkscli:
Please check if it has an ip from your DHCP server, if it's IP is set statically please make sure that is not acting as Master, by logging into its CLI.

Regards,
Abilash PR.
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Roberto Constante

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Thanks for your answer, they are with static IP:

The local AP's ip address is 192.168.221.134, Election role is member, Fix role is NO, Debug level is ERROR

mac_address ipaddress role configID station_rate free_memory mesh_enabled mesh_node mesh_node_type model version bak_version systime board_type last_seen
-----------------------------------------------------------------------------------------------------------------
f8:e7:1e:10:e7:10 192.168.221.138 master 3334 29 177536 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 1095619 zf7752-3-29-4bss Wed Feb 28 14:34:32 2018

74:3e:2b:37:07:80 192.168.221.144 member 4531 0 188072 0 0 0 R600 200.2.9.13.186 100.0.0.0.127 0 zf7752-3-29-4bss Wed Feb 28 14:34:31 2018

f8:e7:1e:10:ca:20 192.168.221.139 member 4531 39 193564 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 0 zf7752-3-29-4bss Wed Feb 28 14:34:34 2018

f8:e7:1e:10:c9:c0 192.168.221.138 master 4014 0 171496 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 1095621 zf7752-3-29-4bss Wed Feb 28 14:34:33 2018

74:3e:2b:3e:ce:b0 192.168.221.138 master 3920 28 175256 0 0 0 R600 200.2.9.13.186 100.0.0.0.127 41411 zf7752-3-29-4bss Wed Feb 28 14:34:31 2018

74:3e:2b:37:07:40 192.168.221.138 master 3379 42 174824 0 0 0 R600 200.2.9.13.186 100.0.0.0.127 1095615 zf7752-3-29-4bss Wed Feb 28 14:34:30 2018

f8:e7:1e:10:e8:f0 192.168.221.136 member 4233 40 191612 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 0 zf7752-3-29-4bss Wed Feb 28 14:34:31 2018

f8:e7:1e:10:ed:10 192.168.221.134 member 3334 38 193280 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 0 zf7752-3-29-4bss Wed Feb 28 14:34:33 2018

f8:e7:1e:10:6b:f0 192.168.221.137 member 3920 30 194364 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 0 zf7752-3-29-4bss Wed Feb 28 14:34:30 2018

f8:e7:1e:12:d0:30 192.168.221.138 master 4233 37 179516 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 1095602 zf7752-3-29-4bss Wed Feb 28 14:34:33 2018

f8:e7:1e:11:66:00 192.168.221.138 master 4531 0 168156 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 1095605 zf7752-3-29-4bss Wed Feb 28 14:34:31 2018

f8:e7:1e:12:d0:20 192.168.221.138 master 3286 0 172636 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 39664 zf7752-3-29-4bss Wed Feb 28 14:34:33 2018

74:3e:2b:3e:b9:90 192.168.221.138 master 3492 40 177160 0 0 0 R600 200.2.9.13.186 100.0.0.0.127 40054 zf7752-3-29-4bss Wed Feb 28 14:34:30 2018

f8:e7:1e:10:db:f0 192.168.221.141 member 3920 38 194816 0 0 0 R310 200.2.9.13.186 102.0.0.0.5 0 zf7752-3-29-4bss Wed Feb 28 14:34:33 2018

OK
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Abilash P R, Employee

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Thank you Roberto, 

In the above output do you see the AP that is not showing in Dashboard ?

if you are able to ping the APs that do not show here please try to factory reset them and set static IP and try to set them as a Member AP using below command before adding them back in same L2 network.

rkscli: set election role 1
Fix role set ok            
OK   
        
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Roberto Constante

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Hello,

I have 16 APs, I only have ping to 7 of them (those yo can see in the "get election") but in Dashboard sometimes I just can see one of them.

Is there a way to choose my Master AP???