Unauthorized status in Zone director

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  • Updated 4 months ago
  • (Edited)
Having an issue where a WiFi users connect to the Ruckus AP R700 and its labeling them as Unauthorized status in Zone director ZD3050. Even though they are using the correct password, and I can see them pull an IP across our DHCP server. For some reason its not authenticating them and will not allow them access to the network.
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Joe williamson

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Posted 4 months ago

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Richard Sroka

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check the block list ?
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Joe williamson

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Richard, Nothing is being blocked or restricted in any way shape or form.
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Vivek Gupta, Employee

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Hi Joe,

May I know the configuration of the SSID. I am assuming its a Hotspot SSID. If yes, is it Internal or external page. Please correct me if I am wrong.

Regards,
Vivek Gupta
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Joe williamson

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Vivek,

It is not running the hotspot service, this is on a our internal local network running on multiple VLANS for each guest SSID. I do not believe its a configuration issue as this config is being used for 12 other R700 AP's through out or company. this issue is isolated to just 2 AP's that are producing this Unauthorized status.

I have also wiped these AP's and reloaded the config.
(Edited)