Unable to upgrade license

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  • Question
  • Updated 1 year ago
  • Answered
We purchased the upgrade to go from 12 AP's to 25 AP's a little while ago, the temporary license worked fine (which has now expired) but we are unable to redeem the new full license.  Every time I try to upgrade the license I get "You can not activate this code.  Your account does not match the sales order." Obviously that message is quite self-explanatory, the issue is we don't have any associated accounts, we purchased everything directly through Ruckus and these codes were sent straight to me from Ruckus.  Any help would be appreciated.
Photo of Ellis Porter

Ellis Porter

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Posted 1 year ago

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Photo of Michael Brado

Michael Brado, Official Rep

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Probably best to contact Support to get things sorted out.
See Contact Us on the website to get started.
https://support.ruckuswireless.com/