Unable to connect 7982AP to ZD1100

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  • Updated 6 months ago
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We have a Zonedirector 1100 and I am trying to connect a new zf7982 access point. The director sees the access point and even upgrades it to the proper firmware, but after the access point upgrades it disconnects and never comes back online. I have tried factory resetting the device and connecting it again, it grabs its own IP address and connects for a short time, but then disconnects and never shows as online again in the zonedirector. Any help would be greatly appreciated.
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James Arthur

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Posted 6 months ago

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Joe Kelly

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is the POE resetting the AP?  check the cabling to the AP, lease time on the DHCP pool try a power injector and directly connect to the ZD
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James Arthur

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Yes this is powered by PoE. The device never looses power from what I can see. The cabling is good I have already checked to make sure all the connections there are good. This is the last log that the Zonedirector has for the access point 
"Apr 11 16:50:55 u10-zd1 syslog: eventd_to_syslog():AP[2c:5d:93:10:13:20] joins with uptime [122] s and last disconnected reason [Update Backup Image] 
Apr 11 16:50:57 u10-zd1 stamgr: stamgr_update_reboot_info():AP[2c:5d:93:10:13:20] reboot detail:apmgr, Update AP's Firmware completelyApr 11 16:50:57 u10-zd1 stamgr: stamgr_update_reboot_info():AP[2c:5d:93:10:13:20] reboot detail:apmgr, Update AP's Firmware completely"

If I try the power injector and directly connect it to the ZD would I need to factory reset the AP again?
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James Arthur

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So I tried the direct connection with the power injector to the ZD. I first tried just moving it from the network cable to the ZD but it didn't show as connected. So I removed the AP from the ZDs list and reset the AP but the same thing happens. It is given an IP address after being connected for a short period of time and then disconnects
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Joe Kelly

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if you constantly have to reset the AP and you have others like it in the same controller working fine would indicate to me that the AP is hosed.
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James Arthur

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Actually there are currently no other APs connected to the ZD. I setup the ZD at the beginning of this week and this is the first AP I'm trying to connect to it.
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Michael Brado, Official Rep

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Does the ZD's LAN have a working def-gw router and DHCP server?
If you connect a PC to the same switch, does your PC pull DHCP/DNS info?
If you connect your AP to this switch and just reboot (no need for FD), it should
look for the ZD after it gets an IP address.
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James Arthur

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Yes, the LAN that the ZD is on has a working default gateway route and DHCP server. If the AP is factory reset it will grab and IP address and get approved with the ZD, but after the initial connection I get this message from the AP "Apr 12 15:48:19 u10-zd1 syslog: eventd_to_syslog():AP[2c:5d:93:10:13:20] joins with uptime [129] s and last disconnected reason [AP Restart : power cycle]" and then the AP never comes back online. I can't ping the address it was given and it never shows online in the ZD again. If I power cycle the device it doesn't respond to the ZD and its IP address is still un-pingable. I have also tried connecting it straight to the ZD cutting the network out of the issue, but the same problem persists.
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Michael Brado, Official Rep

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Hi James,
   On your ZD's Administer/Diagnostics page, choose Access Points from the Debug Components section, and your AP's MAC address in the box below, then Apply.  Reboot (or FD) your AP again, and Save Debug Info after the AP has tried to connect again.  You should provide your ZD debug log to our Tech Support, to analyze in greater detail please.
https://support.ruckuswireless.com/contact-us
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James Arthur

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I was able to get my issue resolved with assistance from Ruckus support. In the end they had me factory reset my ZD and then upgrade it to the same version currently installed. Then I factory reset both APs and upgraded them to the 104 firmware version, along with going into the CLI of the APs and setting the director IP address. After that I connected the APs to the same network as the ZD and they updated to the same version as the ZD and stayed connected after updating this time.