I'm really struggling with adding a new Z7352 to our wireless network (z1100 18.104.22.168 build 9). The zonedirector just does not see it (or provision it).
I've hard reset the access point, I've updated the firmware to 22.214.171.124.9 (which our zd1100 specifically says it supports on this AP). I've given it a static IP on our range, I've plugged it directly into the zone director, I've checked we still have licences available but the problem still persists.
Any ideas very welcome.
address with a CLI 'set director ip a.b.c.d' and 'reboot'. When the AP comes back, it should send
LWAPP to your ZoneDirector. Be sure your ZD's AP policies auto-approve AP join requests.
Thanks for your replies
Sorry I wasn't clear, I set the IP address of the Ruckus AP to a static one as a troubleshooting measure after a factory reset failed previously. We do have DHCP in operation .
I haven't tried specifying the zonedirector IP to the access point. Is that option available in the web interface?
Option is available in GUI only in the latest software (9.9, 9.10), otherwise you need to use SSH. Which is actually pretty streightforward. Log in, send the command, reboot.
I have seen couple times this kind of problems exactly with 9.7.2, probably there may be a bug with discovery. Anyway, set director IP works always... Also probably you want to upgrade ZD to later version (if you don't have legacy APs).
We have knowledge base articles describing how to configure Option 43 with your ZD's IP address
to help provision your new APs, if you are looking to add more.
If you're logged into our Support site, here is a search of 'dhcp option 43' under Knowledge.