ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

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Hi i have Rukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and
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begue john steward

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Posted 2 months ago

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Ankush, Employee

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Hi Begue,

Can you elaborate from where you are unable to remove the Access Point? Is that on ZD/SZ configuration?

Regards,
-Ankush
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begue john steward

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Hi Ankush ,

Thanks for your reply.

The Rukus H510 was in default state and configured to be use with controller.
I Downloaded the and up-lauded the solo Release 104.0.0.0.1347.

On the access point i created  Two ssid, i i desabled one of the ssid (one was Genova & the other one was Guest.

Guest SSID was disable that's fine.

When the unleashed release was available,  i installed it. But before installing i did not delete the Genova SSID assuming i will be able to modified it after the update.

Since the update is completed and I logged in the unleashed mode. the configuration is not visible am not able to edit or delete it because its nowhere.

Issue is that some client still have the password for the Genova SSID. an the Genova SSID is still Active even if the configuration is not visible on the unleashed mode.

PLEASE CAN YOU TELL ME WHAT IS ( ZD/SZ ) SO I CAN CONFIRM YOU.

regard john.
  


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begue john steward

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HERE YOU WE HAVE ONLY THE  SSID CREATED AFTER UPGRADE TO UNLEASHED 
THE GENOVA SSID CREATED BEFORE  CONFIGURATION IS NOT VISIBLE 

In this picture you can see that The SSID GENOVA is still there.
password also still active and the same every one who knows the password can connect to it.
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Ankush, Employee

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Hi John,

The recommended procedure to convert an Standalone AP to Unlesh or vice versa is to first reset it to factory mode by pressing the reset button for 10 seconds. The two firmwares(Standalone and Unleash) are independent of each other and requires configuration from scratch.

Please Refer to KBA for details:
Convert Standalone/SZ/ZD managed AP to Unleashed Code 
https://support.ruckuswireless.com/articles/000005720

Hence, I would request you to first hard reset the AP and then install the Unleash image and then configure the WLAN's on it.

Regards,
-Ankush


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begue john steward

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thanks this doc was very useful too.
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begue john steward

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Hi thanks again for your quick response.
After factory reset i install the only the unleashed firmware will it be working solo  standalone access point? 
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begue john steward

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Hi 10 sec on hard reset . it reset only the configuration of the unleashed,

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Ankush, Employee

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Yes, Since it is upgraded to Unleash firmware, it will just reset the configuration by pressing the reset button. Firmware will remain the same.

Regards,
-Ankush
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begue john steward

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Hi Ankush,

Sorry for disturb.

I found The issue, it was not with the H510 .
I checked in rogue devices found its was another device configured with the same SSID same password.
Found the device disconnected it, everything is fine.
I should have checked in the rogue devices first.

Thanks a lots for your assistance. looking forward to work with you again.
Thanks 
Regards John. 
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Ankush, Employee

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Sweet! Thanks for the update and happy to hear you found the problematic Rogue!

Cheers till next time!