Timeout

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  • Question
  • Updated 5 years ago
  • 3
Dear all,

We can't change the timeout inactivity to more than 10 minutes. Is there a way to increase it? (Zonedirector 3000 - firmware 9.8)

Thank you for your help
Photo of Jorge Goncalves

Jorge Goncalves

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Posted 5 years ago

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5 years ago
Photo of Victor Tort

Victor Tort

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Hi Jorge,

Could you elaborate which timeout you mean?

If you mean administration of the box, the timeout period is 30 minutes.
5 years ago
Photo of Thanikasalam Krishnasamy

Thanikasalam Krishnasamy

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Hi,

I am using Ruckus Zone director 1100.

I could not increase inactivity time out more than 10 minutes.

to change the inactivity time out:

configure -> WLANs -> (my ssid) -> Edit - > Advanced Options - > Inactivity time out

"Terminate idle user session after [10] minutes of inactivity."

When i enter 11 minutes and click ok, it displays

"Inactivity Timeout must be a number between 1 and 10".

Kindly help to solve this issue.

Thank you,

Thanika
email: [email protected]
5 years ago
Photo of Cordelia Naumann

Cordelia Naumann

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Hello Thanikasalam,

If the user session indicated on the ZD states that it will be terminated after 10 minutes, if you enter 11 minutes I don't believe it will accept that value.

I hope this helps. Are you asking for a feature request or how to understand the inactivity timeout feature?

Thanks,

Cordelia
5 years ago
Photo of Thanikasalam Krishnasamy

Thanikasalam Krishnasamy

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Hi Cordelia,

Thank you for your prompt reply.

I want to set inactivity timeout to 120 minutes. I know currently i cannot able to do it.

But I request Ruckus to change this function in zone director. It is very inconvenient for our students to use our WIFI connections.

Kindly help solve this issue.

Thank you,
Thanikasalam
5 years ago
Photo of Michael Brado

Michael Brado, Official Rep

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Hello, I'm afraid you are hitting ER-1553.  Engineering mistakenly reduced the Inactivity Timeout maximum from 500 minutes to just 10 minutes in 9.7.2.0.9 and 9.8.0.0.373 (GA) release.  Later
firmware has restored the 1-500 minute inactivity timeout value.
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