• 3
  • Question
  • Updated 6 years ago
Dear all,

We can't change the timeout inactivity to more than 10 minutes. Is there a way to increase it? (Zonedirector 3000 - firmware 9.8)

Thank you for your help
Photo of Jorge Goncalves

Jorge Goncalves

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Posted 6 years ago

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Photo of Victor Tort

Victor Tort

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Hi Jorge,

Could you elaborate which timeout you mean?

If you mean administration of the box, the timeout period is 30 minutes.
Photo of Thanikasalam Krishnasamy

Thanikasalam Krishnasamy

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I am using Ruckus Zone director 1100.

I could not increase inactivity time out more than 10 minutes.

to change the inactivity time out:

configure -> WLANs -> (my ssid) -> Edit - > Advanced Options - > Inactivity time out

"Terminate idle user session after [10] minutes of inactivity."

When i enter 11 minutes and click ok, it displays

"Inactivity Timeout must be a number between 1 and 10".

Kindly help to solve this issue.

Thank you,

email: [email protected]
Photo of Cordelia Naumann

Cordelia Naumann

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Hello Thanikasalam,

If the user session indicated on the ZD states that it will be terminated after 10 minutes, if you enter 11 minutes I don't believe it will accept that value.

I hope this helps. Are you asking for a feature request or how to understand the inactivity timeout feature?


Photo of Thanikasalam Krishnasamy

Thanikasalam Krishnasamy

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Hi Cordelia,

Thank you for your prompt reply.

I want to set inactivity timeout to 120 minutes. I know currently i cannot able to do it.

But I request Ruckus to change this function in zone director. It is very inconvenient for our students to use our WIFI connections.

Kindly help solve this issue.

Thank you,
Photo of Michael Brado

Michael Brado, Official Rep

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Hello, I'm afraid you are hitting ER-1553.  Engineering mistakenly reduced the Inactivity Timeout maximum from 500 minutes to just 10 minutes in and (GA) release.  Later
firmware has restored the 1-500 minute inactivity timeout value.