T300 water ingress

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  • Updated 6 months ago
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  • (Edited)
Having Issues with water seal on t300. Anyone else seeing these issues? It appears the t310 was design has been completely changed, I assume due to these issues.
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GUY FARLEY

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  • Annoyed

Posted 6 months ago

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Michael Brado, Official Rep

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Both are designed to be water tight.  Where did you find leaking in T300, thru the case/cover or Ethernet connection?
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GUY FARLEY

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GUY FARLEY

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Had multiple units do this. All at 14 months. The last one did it at 11 months and returned to you 4 weeks ago. Still waiting for a replacement. Really disappointing considering the cost.
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GUY FARLEY

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And support of ruckus has been super poor
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GUY FARLEY

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There's enough water inside to fill a glass. It appears that the units seals fail, due to reaction with salt air environment, resulting in ingress and eventually failure. We note the t300 has small vent hole on the top of the unit, not the breather. This is usually full of water.
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Michael Brado, Official Rep

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I see... and would suggest asking for Failure Analysis on the returned units.
Small hole is water drain, shouldn't penetrate inside. 
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GUY FARLEY

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I asked for a failure anylasis. The response was, they couldn't do one. I'm really getting the feeling something is being covered up or ruckus don't actually care. We've just had another unit fail, when we attended it was full of water. Could here it sloshing around inside.... Interestingly, we replaced it with a t310, can see the design is 100%different and no valve on show!!
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GUY FARLEY

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We sent two back, one in warranty one out. You still have one, 4 weeks now and the other you returned, becuase it had no RMA, I simply sent it back so you could see its a design fault. The unit was immediately returned, not even looked at. I'm so upset by the poor experience l, had loads of complaints of customers, becuase these are meant to be one of the best products on the market.
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GUY FARLEY

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I'm trying to find out if other people are having issues with them, especially considering you've discontinued them and radically changed the design of the new t310
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Andrew Giancola

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We currently have approximately ~116 T-series APs in production. We've seen several T300's go down due to water intrusion. I can only think of one I bothered to RMA due to the others being obviously the fault of the installer, we've had several mounted upside down, a few installed without GLANDs. That being said, I've asked a co-worker about a building of ours where there was water intrusion into 4 T300's. I didn't pay much attention at the time, but I seem to recall blaming the local technician in charge of mounting. I'll ping back when I hear back. Sorry about your experiences with Ruckus. For me personally, I've had several Reps and several sales engineers. Some were better than others, and I've had a few "put your supervisor on the line" moments with Support sure, but I still wholeheartedly recommend Ruckus's products. Support might be a work in progress, but this is something I can usually navigate with the help of my Reseller, and my assigned Engineers. If you have access to people like that, I'd engage them as soon as practical. 
Good Luck,
-A
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Andrew Giancola

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Do you have more photos?
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Andrew Giancola

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Welp, we just mounted a t300 and can see the pressure valve is open to the elements. i'll get back to you as to whether the pressure valve theory holds water.