Having Issues with water seal on t300. Anyone else seeing these issues? It appears the t310 was design has been completely changed, I assume due to these issues.
There's enough water inside to fill a glass. It appears that the units seals fail, due to reaction with salt air environment, resulting in ingress and eventually failure. We note the t300 has small vent hole on the top of the unit, not the breather. This is usually full of water.
We sent two back, one in warranty one out. You still have one, 4 weeks now and the other you returned, becuase it had no RMA, I simply sent it back so you could see its a design fault. The unit was immediately returned, not even looked at. I'm so upset by the poor experience l, had loads of complaints of customers, becuase these are meant to be one of the best products on the market.
We currently have approximately ~116 T-series APs in production. We've seen several T300's go down due to water intrusion. I can only think of one I bothered to RMA due to the others being obviously the fault of the installer, we've had several mounted upside down, a few installed without GLANDs. That being said, I've asked a co-worker about a building of ours where there was water intrusion into 4 T300's. I didn't pay much attention at the time, but I seem to recall blaming the local technician in charge of mounting. I'll ping back when I hear back. Sorry about your experiences with Ruckus. For me personally, I've had several Reps and several sales engineers. Some were better than others, and I've had a few "put your supervisor on the line" moments with Support sure, but I still wholeheartedly recommend Ruckus's products. Support might be a work in progress, but this is something I can usually navigate with the help of my Reseller, and my assigned Engineers. If you have access to people like that, I'd engage them as soon as practical.