Surface Pro 3 Wireless Reliability Issues

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  • Updated 2 weeks ago
We are experiencing Surface Pro 3 wireless reliability issues on our Ruckus setup. Currently unable to determine where fault lies - with Surface, Ruckus or both.

Approximately 350 staff with Surface Pro 3 units. Desk based Surface Docks with LAN connectivity, Ruckus wireless for roaming throughout the building - 6 levels with multiple R710 access points per floor.

Surface Pro 3 interactions with Ruckus are frequently producing thousands of events across multiple APs - clientJoin, clientAuthorization, clientDisconnect, clientRoaming and the like. This can happen while docked or while roaming.

Windows event logs are showing stopping and starting authentication sequences and DHCP requests are being generated for each wireless join.

Eventually the Surface Pro 3 device will go into limited - drop off the wireless network or become extremely slow.

- We have turned off Surface Pro 3 Connected Standby to avoid sleep/wake issues.
- Latest firmware/updates/drivers on Surface Pro 3
- Latest firmware etc applied to Ruckus.

Some similar posts here on the forums - but from some time ago. Have logged a support ticket.

Anyone else in a similar situation or previously solved such a problem?
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Barwon Water

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Posted 2 weeks ago

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