Support Tech pointed out that Ruckus does not officially support iOS Safari

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  • Updated 2 years ago
Today after 2 hours, when a support tech couldn't figure out why ipads time out after authentication he pointed me to page 16 of the zone director user manual 9.10 and highlighted "Not Officially supported browsers - Safari, Dolphin, Opera Mini, Android Default, Blackberry Default, etc." Is this true Ruckus does not support safari on ios? If so do we have to change wireless systems /vendors in order to service our customers who use apple ios products.  Also what does ",etc." refer to? 
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Dan Taylor

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Posted 2 years ago

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Jim Michael

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That has to mean for the ZD web UI itself (which is not supported under Safari).. sheesh! If you couldn't use Safari on iOS, what browser DO they think you should use??
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John D, AlphaDog

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I do not think that's the correct explanation from support. I presume it means the ZD Web UI, like Jim. But FWIW, I primarily use Safari on iPad to maintain my ZD and it works fine. Some parts of the UI are clunky on iOS, sure, but it works.
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Dan Taylor

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I contacted support to resolve an issue of safari on the ipad would not redirect to the requested page after guest access authentication. We could get through authentication to the "continue" splash screen but safari would time out and never go to the requested page. The tech suggested we use chrome but I insisted we resolve the problem with safari. He promptly pulled up the user manual (on our screen share) and pointed to page 16 (as noted above).
Ultimately we tried chrome with the same result.
After another hour of him "configuring" none of my guest access wlans work. Oh he will get back to me Monday. Nevermind we will have 1100 users in here day after tomorrow trying to login to the wifi. What a joke.

Sure could use some feedback if anyone has dealt with this issue (the time outs not the lame support). 

DT
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Martin, Official Rep

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Hi Dan, Can you please provide the case number, and I will ask one of the senior support engineers to contact you.

Kind regards
Martin
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Dan Taylor

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Sure. Case # 00383082
Thanks!
(Edited)
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Martin, Official Rep

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Hi Dan,

I have send an internal note on the case.

To clarify more,.
The mentioning of the non support of Safari on iOS is only related to the web interface of the Zone director.
To manage your ZoneDirector, you will need to use one of the supported browsers as mentioned in our guides.


So of course you and your customer can use your Ruckus access points to go on the internet and browse with Safari or any other browser that the device you are using supports.

Hope this is more clear.

Regarding your case, one of our engineers will contact you.

Kind regards
Martin
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Dan Taylor

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 Thanks for the reply. 
Someone should definitely address the training of the support rep.
What was very frustrating was the tech refused to proceed with troubleshooting the issue unless I installed Chrome on the ipad, which he expected to resolve the issue. I tried to explain that there isn't any way to separate safari from iOS as the OS calls on safari by default.

Installing apps is not a simple app store download,  since our ipads are supervised we have to use apple configuration to refresh the ipad and reload apps. Once that was done and the ipad was refreshed, chrome was installed but the issue still persisted. He sat idle while all this took place. Huge waste of time.

Thanks for looking into the issue.
 
(Edited)