Support Ruckus Cloud Alpha Server

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  • Question
  • Updated 2 weeks ago
  • Answered
I was on contact with support from Ruckus Cloud Alpha Server to validate this Manager with my hotspot solution, but it's been a week without an answer from the support.

Can I get some help?
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Suporte Redes Autoglass

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  • frustated

Posted 2 weeks ago

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Michael Brado, Official Rep

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I don't understand "this Manager with my hotspot solution".  If you have a ticket open with Support, you can always request "escalation".
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Michael Brado, Official Rep

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Hello, the "Cloud Alpha Server", is our Engineering test environment, which is changing all the time. 
Do not assume or expect anything being tested in this environment to be the same in our production.
Please test in the production environment.
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Rajiv Iyer, Employee

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Hi,

If you were in contact with someone in Ruckus Cloud Alpha team, you were talking to engineering and not support. I can help you. Please send me an email - [email protected]
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Suporte Redes Autoglass

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Oh thank you Rajiv.

I'm sorry for my miss understanding Michael
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Michael Brado, Official Rep

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No problem.  You have the insiders now, good luck!
(Edited)